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1. Community
2. Support Forum
3. Client I've shared a folder with says they have uploaded a document but it's not showing.

Hi Matt,  Welcome to the Box Community, I'm happy to help! You want to make sure that your clients are actually uploading the files in your folder and not anywhere else. We typically see this as us...

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• France
• April 14, 2022 20:56
• Edited
• -1 votes

1. Community
2. Support Forum
3. BOX Sync Not Syncing locked up.

Hi Mark,  Welcome to the Box Community! It sounds like you might be running Box Sync app in an unsupported environment.  This article further discuss this limitation on using Box Sync app on differ...

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• France
• April 14, 2022 20:45
• 0 votes

1. Community
2. Support Forum
3. Need to sync files onto two laptops but older one no longer syncing

Hi Eileen,  Welcome to the Box Community, I'm happy to help! Are you still logged in on the Box app and it is running on the older device? Are you using Box Sync or Box Drive?  May I know what vers...

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• France
• April 14, 2022 20:25
• 0 votes

1. Community
2. Support Forum
3. Switching Enterprise Email Addresses

Hi Nicole,  Welcome to the Box Community, I'm happy to help! If an email is already linked to an account in Box, you cannot use it again to link as a secondary email for another account. You will h...

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• France
• April 14, 2022 20:13
• 0 votes

1. Community
2. Support Forum
3. My box folder is missing

Hi Xin,  Welcome to the Box Community, I'm happy to help! To confirm, do you own the missing folder or is this a collaborative folder owned by someone else? If a collaborative folder that you do no...

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• France
• April 14, 2022 20:02
• Edited
• 0 votes

1. Community
2. Support Forum
3. Upgraded Storage Not Available - Still Receiving 'Run Out of Space' Error

Hi Aimee,  Welcome to the Box Community, I'm happy to help! You might be uploading to a folder owned by someone whose Box storage has been max out. To further investigate on this, you can advise yo...

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• France
• April 13, 2022 21:55
• Edited
• 0 votes

1. Community
2. Support Forum
3. sharing a file is asking the recipient for a phone number that does not belong to anyone

Hi Mark,  Welcome to the Box Community! If the affected user is having issue logging in to Box to access the content you shared because of 2FA, please have the affected user go to Support.box.com >...

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• France
• April 13, 2022 21:40
• 0 votes

1. Community
2. Support Forum
3. File count resets

Hi Carson,  Welcome to the Box Community, I'm happy to help! I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now be seeing t...

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• France
• April 13, 2022 21:01
• 0 votes

1. Community
2. Support Forum
3. Box Drive 2-Step Verification code not working

HI Katrina, Welcome to the Box Community!   This would be something our Box Support team would like to investigate and may require specific account information. I've gone ahead and created a ticke...

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• France
• April 13, 2022 20:56
• 0 votes

1. Community
2. Support Forum
3. Free Space on my Account

Hi Brian,  Welcome to the Box Community, I'm happy to help! I've ran a script that will recount all of the files and how much storage is being used in your account, so you should now be seeing the ...

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• France
• April 13, 2022 20:54
• 0 votes