France

1. Community
2. Support Forum
3. Recover deleted files with versions history

Hi Martti,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've ...

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• France
• January 24, 2023 18:32
• 0 votes

1. Community
2. Support Forum
3. Has the shared link default changed?

Hi Bella,  Welcome to the Box Community, I'm happy to help! Please take a look at this article: https://support.box.com/hc/en-us/articles/360043697094-Creating-Shared-Links and check if your Shared...

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• France
• January 24, 2023 18:30
• Edited
• 0 votes

1. Community
2. Support Forum
3. Change default notifications setting

Hi Pierre,  Welcome to the Box Community, I'm happy to help! Unfortunately, it is not possible to change the default notifications setting for all existing users in the Admin console. Your users wo...

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• France
• January 23, 2023 21:08
• 0 votes

1. Community
2. Support Forum
3. Add-on Box for outlook detects too much files

Hi Pierre,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've ...

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• France
• January 23, 2023 21:05
• 0 votes

1. Community
2. Support Forum
3. 2FA - No access to Authenticator App

Hi there,  Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an ...

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• France
• January 23, 2023 18:42
• 0 votes

1. Community
2. Support Forum
3. Billing?

Hi Anthony,  Welcome to the Box Community, I'm happy to help! If you would like to receive a receipt of your payment in Box, please send an email to billing@box.com or submit a billing this on this...

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• France
• January 23, 2023 18:41
• 0 votes

1. Community
2. Support Forum
3. unable to add a box folder

Hi Olivia,  Welcome to the Box Community, I'm happy to help! Do you encounter a specific error whenever you try to create a new folder? Is this happening in the "All Files" page or to a specific fo...

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• France
• January 23, 2023 18:35
• 0 votes

1. Community
2. Support Forum
3. Not able to access the Link

Hi there,  Welcome to the Box Community, I'm happy to help! Do you mind providing a screenshot of the error that you encounter when accessing the link shared by your employer so we can take a close...

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• France
• January 23, 2023 18:31
• 0 votes

1. Community
2. Support Forum
3. Anonymous folder sharing

Hi Steven,  Welcome to the Box Community, I'm happy to help! You can certainly prevent others from seeing other collaborators on a folder you shared.  Owners and Co-Owners of folders have the abili...

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• France
• January 23, 2023 18:25
• 0 votes

1. Community
2. Support Forum
3. Selecting Multiple Files

Hi John ,  Welcome to the Box Community, I'm happy to help! I'm really sorry for this inconvenience. To assist on looking into this, I've gone ahead and created a ticket for you so that an agent ca...

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• France
• January 23, 2023 18:18
• 0 votes