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2FA - No access to Authenticator App

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Box User

Hello,

I recently migrated phones and have lost access to the Authenticator App associated with my account. Could you please advise on the best way to proceed?

Thank you.

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Comments

5 comments

Date Votes
  • France

    Hi there, 

    Welcome to the Box Community, I'm happy to help!

    This might require some account specific information, so I've submitted a case to Box Support on your behalf.

    You should be receiving an email confirmation shortly. Kindly check your email for details and updates.

    Best Regards, 

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  • Jason Schwartz

    Can you do the same for my account?  Same problem.

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  • David Joachim Richardson
    • Edited

    I have the same issue. Can I get support? Thanks

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  • Box User

    same problems how can I do?? thk

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  • alessandro.comparin74

    Same problem here. I'd be grateful if I could get OTP in order to bypass the authenticator problem...
    Thanks!

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