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1. Community
2. Support Forum
3. Paid for unlimited storage but keep getting "Account Storage limit reached" error

Hi Amanda,  Welcome to the Box Community!   This would be something Box Product Support team would like to investigate and may require specific account information. I've gone ahead and created a t...

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• France
• March 22, 2022 19:40
• 0 votes

1. Community
2. Support Forum
3. Two factor authentication, cannot remove 2FA and have new number

Hi Zachary,  Welcome to the Box Community! Can you try to logout and then re-login to your Box account? Try removing the 2FA again from your account and see if it makes any difference this time aro...

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• France
• March 21, 2022 21:58
• Edited
• 0 votes

1. Community
2. Support Forum
3. Reset Password - Haven't received an e-mail

Hi Mark,  Welcome to the Box Community! Have you checked your spam/ junk or other email folder for the email notification from Box? We also recommend reviewing this help article for more tips on is...

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• France
• March 21, 2022 21:52
• Edited
• 0 votes

1. Community
2. Support Forum
3. Scrivener files missing

Hi Patrick,  Welcome to the Box Community! Could you check if these files are in your Box Trash? You can search them in Trash or use the filters "Item I own"; "Item I deleted" to narrow down your s...

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• France
• March 21, 2022 19:22
• 0 votes

1. Community
2. Support Forum
3. Locked

Hi Morgan,  Welcome to the Box Community! Box support the two latest major versions os macOS so it looks like you are using an unsupported OS version to run Box Drive. You may want to upgrade this ...

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• France
• March 21, 2022 19:19
• Edited
• 0 votes

1. Community
2. Support Forum
3. Unable to download any files from box account

Hi Peter,  Welcome to the Box Community! Have you checked out this article on Common Issues with Downloading Files? This may be relevant to your problem with the next steps!   If this did not help,...

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• France
• March 21, 2022 19:13
• Edited
• 0 votes

1. Community
2. Support Forum
3. Password setting protection for upload URL

Hi Amit, Welcome to the Box Community! At present, password protection is not available for File request feature. I appreciate your feedback and would highly recommend that you send this directly t...

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• France
• March 21, 2022 19:08
• 0 votes

1. Community
2. Support Forum
3. Storage

Hi there,  Welcome to the Box Community, I'm happy to help! I went ahead and ran a script that will recount all of the files and how much storage is being used in your account.  You should now see ...

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• France
• March 21, 2022 19:01
• 0 votes

1. Community
2. Support Forum
3. Incorrect used storage

Hi there,  Welcome to the Box Community, I'm happy to help! I went ahead and ran a script that will recount all of the files and how much storage is being used in your account.  You should now see ...

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• France
• March 21, 2022 18:59
• 0 votes

1. Community
2. Support Forum
3. Restore files deleted from trash

Hello, again! You may upgrade your account to any of the plans on this page: https://www.box.com/pricing  Once you have successfully upgraded, you will have the option to submit a case to Product S...

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• France
• March 18, 2022 21:42
• 0 votes