France

1. Community
2. Support Forum
3. Box Drive not available after 2-Factor Authentication enabled

Hi Michael,  Welcome to the Box Community! This would be something Box Support team would like to investigate and may require specific account information. I've gone ahead and created a ticket fo...

• View comment
• France
• February 28, 2022 20:38
• 0 votes

1. Community
2. Support Forum
3. missing file

Hi Brandon,  Welcome to the Box Community! If you own these files/ folders, you can go over your Box Trash and check if the missing items are in there. If the missing files/folders are owned by ano...

• View comment
• France
• February 28, 2022 20:36
• 0 votes

1. Community
2. Support Forum
3. Your password has expired.

Hi there,  Welcome to the Box Community! Have you tried to request for a password reset link yet to update your Box password? If not, kindly visit https://app.box.com/reset and enter the email addr...

• View comment
• France
• February 28, 2022 20:24
• 0 votes

1. Community
2. Support Forum
3. Oops! We can't seem to find the page you're looking for.

Hi Bob,   Welcome to the Box Community! I'm sorry to hear that you are having issue accessing your Box/ Box Folders. It looks like you are part of an organization that requires their managed users ...

• View comment
• France
• February 28, 2022 20:16
• 0 votes

1. Community
2. Support Forum
3. Box Drive disappeared from my desktop

Hi there,  Welcome to the Box Community! Can you try to uninstall, restart your computer and then reinstall Box Drive and see if this helps resolve this for you? You may following this article to U...

• View comment
• France
• February 28, 2022 19:23
• 0 votes

1. Community
2. Support Forum
3. Your download is in progress but nothing happens

Hi Shelli,  Welcome to the Box Community! Can you make sure that third party cookies is allowed for Box and try restarting your download again and see if that helps? Let me know how it goes and if ...

• View comment
• France
• February 28, 2022 19:17
• 0 votes

1. Community
2. Support Forum
3. How to pick and choose which file to download

Hi Akemi,  Welcome to the Box Community! It looks like you are using Box Drive, and this behavior is expected since Box Drive mirrors all files and folders that is in Box webapp in a form of cache ...

• View comment
• France
• February 28, 2022 19:15
• Edited
• 0 votes

1. Community
2. Support Forum
3. no permission to invite team members to box links

Hi Leah,  Welcome to the Box Community! Can you check if the Settings of the folder you are trying to share and see if the following setting is enabled?: Only folder owners and co-owners can send ...

• View comment
• France
• February 28, 2022 19:08
• 0 votes

1. Community
2. Support Forum
3. Get notified in Slack when Box Sign is complete

Hi Kelley,  Welcome to the Box Community! The feature you are inquiring is currently not available. I appreciate your feedback and would highly recommend that you send this directly to our Product...

• View comment
• France
• February 28, 2022 19:03
• 0 votes

1. Community
2. Support Forum
3. FedRAMP ATO Letter for Box Enterprise

Hi Admin,  Welcome to the Box Community!  All available documentation can be found on the Box Trust Center. If you require a document that can only be provided under NDA, you can contact your Custo...

• View comment
• France
• February 28, 2022 19:01
• 0 votes