France

1. Community
2. Support Forum
3. File not opening on PC

Hi Liz,  Welcome to the Box Community!   I'm sorry to hear that you are having trouble opening a file in Box. This would be something Product Support team can investigate so I went ahead and creat...

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• France
• February 17, 2022 22:13
• 0 votes

1. Community
2. Support Forum
3. Desktop Box update problems; now files missing on the Box site

Hi Rob,  Welcome to the Box Community! I'm sorry to hear that you are having issue with your Box Desktop app. It looks like you are part of an organization that requires their managed users to cont...

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• France
• February 17, 2022 21:19
• 0 votes

1. Community
2. Support Forum
3. Few issues downloading fresh install of box drive

Hi Giovanni,  Welcome to the Box Community! For your first question, have you checked out this article on Large Scale Deployments: Box Drive This may be relevant to your problem with the next steps...

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• France
• February 17, 2022 20:23
• 0 votes

1. Community
2. Support Forum
3. Billing

Hi Mark,  Welcome to the Box Community! I've checked your profile here and it appears to be linked to a Personal lite account. If you have a paying Box account you have billing concern for, I recom...

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• France
• February 17, 2022 19:36
• 0 votes

1. Community
2. Support Forum
3. I want to close my box account

Hi there,  Welcome to the Box Community! You may follow the steps in this article on how to cancel your Box account: Cancel Your Box Account Best,

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• France
• February 17, 2022 19:29
• 0 votes

1. Community
2. Support Forum
3. Why i don't see the option to contact the support manager?

Hi Gilles,  Welcome to the Box Community! I saw your other post mentioning that you have just upgraded your account, and its possible that your upgrade is still in the process thus you do not see t...

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• France
• February 17, 2022 19:28
• Edited
• 0 votes

1. Community
2. Support Forum
3. How can i speak/email a customer support manager?

Hi Gilles,  Welcome to the Box Community! This might require some account specific information, so I've submitted a case to Box Support on your behalf. Please check your email for details and updat...

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• France
• February 17, 2022 19:23
• Edited
• 0 votes

1. Community
2. Support Forum
3. About the domain that BoxDrive application uses by communication

Hi Takuya,  Welcome to the Box Community! Have you checked out this article on Configuring A Firewall For Box Applications This may be relevant to your problem with the next steps.

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• France
• February 17, 2022 19:14
• 0 votes

1. Community
2. Support Forum
3. Only box admin left the company

Hi Andy,  Welcome to the Box Community!   Admin transfer requests require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an emai...

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• France
• February 17, 2022 19:12
• 0 votes

1. Community
2. Support Forum
3. Storage full & Upgrade account failed.

Hi Arthur,  Welcome to the Box Community! Box billing team can help look into this. Please go ahead and send an email to billing@box.com and one of our billing support representative will reach out...

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• France
• February 17, 2022 19:08
• 0 votes