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1. Community
2. Support Forum
3. Managing external user expiration date

Hi Nivosoa, Welcome to the Box Community! There is an option to extend a specific user's collaboration access to a folder you own however there is no way to shorten it. If you need to shorten someo...

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• France
• February 08, 2022 21:32
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1. Community
2. Support Forum
3. Box Drive Support for M1 Chip: No Longer Working!

Hi Catherine,  Can you uninstall the version that you have installed following this article:https://support.box.com/hc/en-us/articles/360044196293-Uninstalling-Box-Drive  After uninstalling Box Dri...

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• France
• February 08, 2022 21:26
• 0 votes

1. Community
2. Support Forum
3. Box Drive Support for M1 Chip: No Longer Working!

Hi Catherine,  Welcome to the Box Community! If you are running macOS 12 on an M1 device, you can follow the steps in this article to install Box Drive on your Mac computer: https://support.box.com...

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• France
• February 08, 2022 20:14
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• 0 votes

1. Community
2. Support Forum
3. Sorry you can't edit this document with others

Hi Rossana,  We've seen this issue happen in office online and usually gets resolved by closing the file being edited, wait for a few minutes and open the file again, you should be able to edit the...

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• France
• February 08, 2022 20:08
• 0 votes

1. Community
2. Support Forum
3. all files deleted

Hi Yulia,  Welcome to the Box Community! Sorry to hear about what happened to your files. It's possible that those files may have been deleted by a collaborator in your folder. You can go to your T...

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• France
• February 08, 2022 20:02
• Edited
• 0 votes

1. Community
2. Support Forum
3. box drive --- what happens to files that are downloaded

Hi Will,  Welcome to the Box Community! If you have Box Drive in a Mac running macOS 12, you should be able to find "Box" under "Locations" in Finder-- all items in your Box Drive can be accessed i...

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• France
• February 08, 2022 19:54
• 0 votes

1. Community
2. Support Forum
3. "There are open files that are preventing Box Drive from starting."

Hi there,  Welcome to the Box Community! Can you uninstall Box Drive following the steps in this in this article then reinstall the app again?To reinstall, please see this article for a thorough st...

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• France
• February 08, 2022 19:46
• 0 votes

1. Community
2. Support Forum
3. Box Note removed/deleted

Hi Fatin,  Welcome to the Box Community! I'm sorry to hear that you are having issue accessing your Box Notes. It looks like you are part of an organization that requires their managed users to con...

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• France
• February 08, 2022 19:22
• 0 votes

1. Community
2. Support Forum
3. "recent files" don't show up under "all files"

Hi Brian,  Welcome to the Box Community! Box "All files" page is where you will see all files and folders you own and you have been invited to collaborate while your "Recents" page contains the fil...

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• France
• February 08, 2022 19:04
• Edited
• 0 votes

1. Community
2. Support Forum
3. Unable to open Box on macOS Monterey 12.1 with M1

Hi Maty,  Please go ahead and delete the application and then restart your Mac. Once your Mac is on again, try installing Box Drive following the steps in this article: https://support.box.com/hc/e...

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• France
• February 08, 2022 18:54
• Edited
• 0 votes