France

1. Community
2. Support Forum
3. email address lost

Hi Kenneth,  Welcome to the Box Community! If you can’t access the email address associated with your Box account, we recommend either contacting your email service provider (ESP) to regain access ...

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• France
• February 01, 2022 20:03
• 0 votes

1. Community
2. Support Forum
3. What Box Subscription allows you the option of selecting previewers when adding collaborators?

Hi Kim,  Welcome to the Box Community! The option to grant your collaborators with "Previewer" permission is available to Business and Enterprise subscription. Available to Business and Enterprise ...

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• France
• February 01, 2022 19:56
• 0 votes

1. Community
2. Support Forum
3. Bulk Persmission Removal of Users in Folder

Hi Christopher,  Welcome to the Box Community! I understand that you wanted to find out how you could remove collaborators from a folder in bulk. The feature you are inquiring is currently not ava...

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• France
• February 01, 2022 19:42
• 0 votes

1. Community
2. Support Forum
3. Unable to open invite to Box

Hi Anna,  Welcome to the Box Community! Did your colleagues send the invitation to the email address linked to your Box account or to a different email? This can happen if others sent the invitatio...

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• France
• February 01, 2022 19:35
• 0 votes

1. Community
2. Support Forum
3. Change of ownership of BOX folder / migrate content to new owner

Hi Snehal,  Welcome to the Box Community! If you are looking to transfer the ownership of your folders to someone else, you may follow the steps in this article: https://support.box.com/hc/en-us/ar...

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• France
• February 01, 2022 19:26
• 0 votes

1. Community
2. Support Forum
3. Synchronization when deleting files

Hi there,  Welcome to the Box Community! Unfortunately, we don't currently offer the feature you asked about.    If this is something you would like to be able to do, I would highly recommend subm...

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• France
• February 01, 2022 19:07
• 0 votes

1. Community
2. Support Forum
3. What if Box tells me it sent me a confirmation email, I have clicked to resend, and still have not received an introductory email?

Hi Patrice,  Welcome to the Box Community! I see that you've already discussed your account and the issue was addressed via a ticket. Please reach out if there’s anything else we can assist with.

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• France
• February 01, 2022 19:04
• Edited
• 0 votes

1. Community
2. Support Forum
3. refound

Hi there, Welcome to the Box Community! Have you checked out this article on requesting a Refund: https://support.box.com/hc/en-us/articles/360044192753-Requesting-a-Refund  If you are requesting...

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• France
• February 01, 2022 18:56
• 0 votes

1. Community
2. Support Forum
3. Box not syncing to Desktop

Hi Shelley,  Welcome to the Box Community! This would be something our Product Support team can investigate so I went ahead and created a ticket for you, a support representative will be reaching...

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• France
• January 27, 2022 21:11
• 0 votes

1. Community
2. Support Forum
3. change password

Hi Andre,  Welcome to the Box Community! To reset the password for your Box account, please follow this process: Visit https://app.box.com/reset and enter the email address associated with your Bo...

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• France
• January 27, 2022 20:54
• 0 votes