France

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3. Box Drive Installation Error in Monterey

Hi Vic,  Thanks for sharing the screenshot! I checked on this and unfortunately, we haven't encountered this issue in past cases. But I did check for other sources and it seems this issue is specif...

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• France
• January 21, 2022 23:27
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1. Community
2. Support Forum
3. Box Drive Installation Error in Monterey

Hi Vic,  Welcome to the Box Community! Would you mind providing a screenshot of the error you encounter so we can take a closer look? Can you try to restart your Mac computer and attempt installing...

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• France
• January 21, 2022 20:56
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3. how to recover multiple file which permanently deleted?

Hi Jess,  Welcome to the Box Community! To confirm, are you the owner of the folder that got deleted or is it owned by someone else? If it's a folder owned by another user and someone else deleted ...

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• France
• January 21, 2022 20:41
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1. Community
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3. Unhappy with Box Support - no response received at all

Hi Angie,  Welcome to the Box Community! I'm sorry to hear that you have not received a feedback from the team about your issue, I'd be happy to work with you and look into this! I checked your tic...

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• France
• January 21, 2022 20:29
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2. Support Forum
3. There was an error processing your request. We were unable to process your payment information. Please double check that all fields are filled out correctly and try again, or visit support.box.com for further assistance.

Hi Konstantinos,  Welcome to the Box Community! I understand that you've encountered an issue while processing your payment for your account. I went ahead and created a ticket for you so that a Bil...

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• France
• January 21, 2022 19:42
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1. Community
2. Support Forum
3. CHANGE EMAIL AND SECONDARY EMAIL

Hi there,  Welcome to the Box Community! To change the Primary Email address associated with your Box account, you first need to link another email as a Secondary email. A confirmation email will ...

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• France
• January 21, 2022 19:37
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2. Support Forum
3. Failed - Network Error

Hi Andrew,  Welcome to the Box Community! Have you tried to connect to other networks to see if it makes any difference when downloading files from Box ( e.i. office, home / Wifi or cellular data)?...

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• France
• January 21, 2022 19:13
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1. Community
2. Support Forum
3. Is there a default set amount of time a file will remain in Box?

Hi Christen,  You're welcome! For your follow-up question, you have the option to transfer the ownership of the folders you own to someone else in your organization. You can do this manually follow...

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• France
• January 21, 2022 19:01
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1. Community
2. Support Forum
3. Removing File Extensions

Hi Sara,  Welcome to the Box Community! There is no option to remove files extensions of your uploads to Box. The extensions are important to determine the type of file, for functions such as Box S...

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• France
• January 20, 2022 22:54
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1. Community
2. Support Forum
3. Use of 'Search files and folders' in Box

Hi there,  Welcome to the Box Community!   This would be something our Support team would like to investigate with you and may require specific account information. I've gone ahead and created a t...

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• France
• January 20, 2022 22:33
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