France

1. Community
2. Support Forum
3. Peter

Hi Peter,  Welcome to the Box Community! Would you mind providing more context about the issue that you encounter? Additional details can help the us and the community figure this out with you.

• View comment
• France
• January 17, 2022 20:38
• 0 votes

1. Community
2. Support Forum
3. Not receiving invite email

Hi Jamie,  Welcome to the Box Community! Have you also check if your email provide or firewall might be blocking emails from Box? If they are not being blocked on your end, you may reach out to our...

• View comment
• France
• January 17, 2022 20:37
• Edited
• 0 votes

1. Community
2. Support Forum
3. How do I Run a Report to show what folders both users have access to in two different groups 

Hi Admin,  Welcome to the Box Community! A "Collaborations" report might be what you need as it list collaboration invites sent to users both in and outside of your enterprise within a given time p...

• View comment
• France
• January 17, 2022 20:31
• 0 votes

1. Community
2. Support Forum
3. Share folders

Hi Nicola,  Welcome to the Box Community! If you would like to merge the items from one folder to another, you first must be the owner of both folders to be able to move items between the two folde...

• View comment
• France
• January 17, 2022 20:17
• 0 votes

1. Community
2. Support Forum
3. Sign in takes me to RM Unify

Hi Clare,  Welcome to the Box Community! Do you see anywhere an option that says "Not Part of company or RM unify."? Can you try to manually reset your Box Drive following this article and see if t...

• View comment
• France
• January 17, 2022 19:12
• Edited
• 0 votes

1. Community
2. Support Forum
3. Missing Files

Hi there,  Welcome to the Box Community! I'm sorry to hear about the missing Files, I'm happy to help. To clarify, do you personally own these missing files or were these shared to you? If they wer...

• View comment
• France
• January 17, 2022 19:04
• 0 votes

1. Community
2. Support Forum
3. Cancel my free trial before charges are incurred

Hi Zakery, Welcome to the Box Community! Our cancellations team can help in canceling your Trial Account, thus I went ahead and submitted a new ticket on your behalf. Kindly check your email for de...

• View comment
• France
• January 17, 2022 18:55
• 0 votes

1. Community
2. Support Forum
3. login.live.com refused to connect. when i try to open the EXCEL file ONLINE

Hi Sudarshana,  Welcome to the Box Community! We've seen this error in the past and clearing your browser cache can fix this. Can you follow the steps in this article on how to clear your browser c...

• View comment
• France
• January 17, 2022 18:51
• 0 votes

1. Community
2. Support Forum
3. Why did I get charged for 3 users?

Hi James,  Welcome to the Box Community! Please note that all of our Business-level Plans are only available with 3 or more seats. We do not offer these subscription plans for 1 or 2 users, thus if...

• View comment
• France
• January 17, 2022 18:41
• 0 votes

1. Community
2. Support Forum
3. Cancel order

Hi Brian,  Welcome to the Box Community!   This would be something our Billing team can look into and may require specific account information. And as I have checked, it seems you already have an ...

• View comment
• France
• January 17, 2022 18:19
• 0 votes