France

1. Community
2. Support Forum
3. The usage of storage space in My Account is incorrect.

Hi Eri,  Welcome to the Box Community! This indeed will require you to contact Box Support to help you directly and reset your storage count. I've gone ahead and created a ticket for you so that an...

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• France
• January 13, 2022 19:19
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• 0 votes

1. Community
2. Support Forum
3. Files Disappeared Today

Hi Debra,  Welcome to the Box Community! Have you tried to search within your your Box and check your Box Trash to see if your files are in there? Also, are you using multiple Box accounts? I've en...

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• France
• January 13, 2022 19:16
• 0 votes

1. Community
2. Support Forum
3. Box and Apache Log4j

Hi Everyone,  A quick update regarding this issue: "On Dec 9th, 2021, security researchers published a report of a high risk "zero day" vulnerability (CVE-2021-44228) affecting a common software pa...

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• France
• January 13, 2022 16:45
• Edited
• 0 votes

1. Community
2. Support Forum
3. Can I add a shared Numbers document to box folder?

Hi Kathleen,  Some files created on Apple operating systems (Mac OS X) are stored as packages, which is a folder that Mac OS X interprets as a single file. You can try converting them to be saved a...

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• France
• January 13, 2022 22:52
• Edited
• 0 votes

1. Community
2. Support Forum
3. Can I add a shared Numbers document to box folder?

Hi Kathleen,  Welcome to the Box Community! Have you tried to use the upload button in Box Webapp to upload these files into Box? You can check out this article to learn more about using the upload...

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• France
• January 12, 2022 22:37
• 0 votes

1. Community
2. Support Forum
3. storage issue

Hi there,  Welcome to the Box Community! Have you checked out this related article here, this may be related to the issue you encounter: Storage Usage Or File Count In My Account Is Incorrect The...

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• France
• January 12, 2022 22:31
• Edited
• 0 votes

1. Community
2. Support Forum
3. Folder owner is no longer with company

Hi Sean,  Welcome to the Box Community! You would need to contact the Box Admin that is managing the current owner's Box or your internal helpdesk so they can point you to the designated admin that...

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• France
• January 12, 2022 19:20
• 0 votes

1. Community
2. Support Forum
3. Being prompted for 2 factor authentication that is not working

Hi Ernest,  Welcome to the Box Community! Seems this will require specific account information to resolve so let's have the affected user reach out to Support for further assistance. Can you please...

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• France
• January 12, 2022 19:13
• 0 votes

1. Community
2. Support Forum
3. No verification received

Hi Kyaw,  Welcome to the Box Community! I've reached out to our Product Support team to look into your ticket and check if your account email is on suppression list so they should be reaching out t...

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• France
• January 12, 2022 19:10
• 0 votes

1. Community
2. Support Forum
3. Over billed by Box for Sharing files

Hi Christian,  Welcome to the Box Community! Have you checked out this billing article on Requesting a Refund: https://support.box.com/hc/en-us/articles/360044192753-Requesting-a-Refund    This may...

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• France
• January 12, 2022 19:00
• 0 votes