storage issue

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  • France

    Hi there, 

    Welcome to the Box Community!

    Have you checked out this related article here, this may be related to the issue you encounter:

    The next step will require you to contact Box Support to help you directly and reset your storage count.

    I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

    Thanks for your patience! 

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