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2. Support Forum
3. Box Sync not migrating to new laptop, now not syncing on old laptop

Hi Penny,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.  I've gone ahead and create...

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• France
• December 17, 2021 21:25
• 0 votes

1. Community
2. Support Forum
3. Box Relay Folder Naming

Hi Doug,  Welcome to the Box Community! The feature you are inquiring is currently not supported with Box Relay. I appreciate your feedback and would highly recommend that you send this directly to...

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• France
• December 17, 2021 21:12
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• 0 votes

1. Community
2. Support Forum
3. Box Sync critical issue - log4j

Hi there,  Welcome to the Box Community! On Dec 9th, 2021, security researchers published a report of a high risk "zero day" vulnerability (CVE-2021-44228) affecting a common software package (Apac...

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• France
• December 17, 2021 20:44
• 0 votes

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2. Support Forum
3. Shared Link with Internal User

Hi there,  Welcome to the Box Community! This scenario can happen if the following settings is enabled under the "Settings" of the folder you are sharing (or the folder location where the file you ...

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• France
• December 17, 2021 20:22
• Edited
• 0 votes

1. Community
2. Support Forum
3. Change payment information

Hi Chiaki,  Welcome to the Box Community!   This would be something our Billing team can look into and may require specific account information. As I've checked, it seems you already have an open ...

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• France
• December 17, 2021 20:15
• 0 votes

1. Community
2. Support Forum
3. No Code Message correct

Hi there,  Welcome to the Box Community! I wanted to check if you are still having issues with the SMS code for your 2FA? I've checked with our Product team and there is no issue sending 2FA codes ...

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• France
• December 17, 2021 20:11
• 0 votes

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2. Support Forum
3. Logging in via Google Broken

Hi Jonathan,  Thanks for responding back. As far as i know, you can only choose one specific 2FA method, its either using Authenticator app or vis SMS code. For details, please see https://support....

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• France
• December 17, 2021 20:08
• 0 votes

1. Community
2. Support Forum
3. Project Folder

Hi Ji Yeon,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information. I've gone ahead and create...

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• France
• December 17, 2021 19:59
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box Mac local folder doesn't sync with online folder

Hi Jingcheng,  Welcome to the Box Community! This looks like a problem item with the red exclamation point from the screenshot you shared. Box Drive provides user notifications if there are any iss...

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• France
• December 17, 2021 19:50
• 0 votes

1. Community
2. Support Forum
3. Not able to change markup colour in pdf

Hi Manash, Welcome to the Box Community! To confirm, did you follow this article on how to use and markup tools in Box Webapp? Can you try using the markup tool on other browser? If that does help,...

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• France
• December 16, 2021 21:41
• 0 votes