France

1. Community
2. Support Forum
3. Cannot access Box information after logging in

Hi Cai,  Welcome to the Box Community! Could you provide more details about the issue you encounter when accessing your Box account? Do you encounter any sort of error message, can you share a scre...

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• France
• December 08, 2021 22:47
• 0 votes

1. Community
2. Support Forum
3. Box Drive Installation not working on Monterey (MacBook Pro Intel Core i9)

Hi Sven,  Welcome to the Box Community! Have you followed the instructions in this article to Install Box Drive? https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-...

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• France
• December 08, 2021 22:46
• 0 votes

1. Community
2. Support Forum
3. Need help finding my Box Instance URL

Hi Romeo, Welcome to the Box Community! If you are looking to setup SSO for your account, please take a look at this article: https://support.box.com/hc/en-us/articles/360043696514-Setting-Up-Singl...

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• France
• December 08, 2021 20:09
• 0 votes

1. Community
2. Support Forum
3. Apply group permissions to classification label

Hi Ivy,  Welcome to the Box Community! Unfortunately, we don't currently offer the feature you asked about.    If this is something you would like to be able to do, I would highly recommend submit...

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• France
• December 08, 2021 20:00
• 0 votes

1. Community
2. Support Forum
3. Collabaration

Hi Vigneswaran,  Welcome to the Box Community!   If you've accidentally removed a collaborator in a folder, you will need to re-invite the user to the collaborative folder so they can access it aga...

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• France
• December 07, 2021 20:49
• 0 votes

1. Community
2. Support Forum
3. Lost Directory - Please restore

Hi Richard,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.  I've gone ahead and crea...

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• France
• December 07, 2021 20:42
• 0 votes

1. Community
2. Support Forum
3. Need help with HEIC

Hi there,  Welcome to the Box Community! If the picture files are originally in HEIC file format from your Android device, it will be uploaded as is in Box. Looks like you will need to use a file c...

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• France
• December 07, 2021 20:41
• Edited
• 0 votes

1. Community
2. Support Forum
3. .cpa domain not registered

Hi Dale,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information. I've gone ahead and created ...

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• France
• December 07, 2021 20:18
• 0 votes

1. Community
2. Support Forum
3. How do i set the folders so they appear yellow for each user

Hi Rob,  Welcome to the Box Community! Have you checked out this article on Understanding Folder Icons and Colors? When an account owner creates a folder in his Box and does not invite others to ac...

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• France
• December 07, 2021 20:06
• 0 votes

1. Community
2. Support Forum
3. Wrong billing selection - please remove annual charge, and charge monthly amount

Hi Casey,  Welcome to the Box Community!   Our Billing team can help address this issue and may require specific account information. As I've checked, it seems you already have a ticket submitted ...

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• France
• December 06, 2021 21:30
• 0 votes