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1. Community
2. Support Forum
3. Folder dissappeared last night from Kyndryl Box CACF Canada

Hi Davong,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.  I've gone ahead and creat...

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• France
• December 03, 2021 21:29
• 0 votes

1. Community
2. Support Forum
3. Need to delete users

Hi Hayley,  Welcome to the Box Community! Would you mind providing more details about the issue with deleting users from your account? If you are looking to decrease seats on your account, this art...

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• France
• December 03, 2021 21:26
• 0 votes

1. Community
2. Support Forum
3. Link to FOLDER not files in folder

Hi there,  Welcome to the Box Community! To confirm, is this happening to a folder you own or owns by someone else? If this is happening on a folder you own, can you go to your Account settings > c...

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• France
• December 03, 2021 21:20
• Edited
• 0 votes

1. Community
2. Support Forum
3. Excel strikethrough

Hi Amy,  Welcome to the Box Community! Since this feature is owned by Microsoft, I recommend reaching out to Microsoft support team for further information about this function is Excel. Thanks for ...

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• France
• December 03, 2021 21:04
• 0 votes

1. Community
2. Support Forum
3. All files from a folder are gone

Hi Tina,  Welcome to the Box Community! If you are part of a Business or Enterprise Box, I recommend reaching out to your Box Admin to help you investigate and locate the missing files from your Bo...

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• France
• December 03, 2021 19:43
• 0 votes

1. Community
2. Support Forum
3. Access to link https://ibm.box.com/s/g6edo5snx2aen5wkf8es6tw68o7ucjnn

Hi Manoj,  Welcome to the Box Community! This would be something our Box Support team would like to investigate with you and may require specific account information. I've gone ahead and created a ...

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• France
• December 03, 2021 19:39
• 0 votes

1. Community
2. Support Forum
3. Unable to download whole folder

Hi Jacob,  For API issues, I highly recommend posting your questions in our Platform and development forum so our specialist and experts can look into your use case share their insight. For the con...

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• France
• December 03, 2021 19:28
• 0 votes

1. Community
2. Support Forum
3. What is the best method to transfer files(3TB) to an external location(SFTP)

Hi Harsha, Welcome to the Box Community! Please be advised that Box supports Passive FTP, and not Active or SFTP. You can use can either FTP, FTPS, or FTPES if you are downloading this amount of fi...

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• France
• December 03, 2021 19:20
• 0 votes

1. Community
2. Support Forum
3. Downgrade Request and Refund

Hi Nicholas,  Welcome to the Box Community! To help address this issue, I went ahead and created a ticket for you with our Billing team so that an agent can work directly with you on looking into t...

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• France
• December 03, 2021 19:10
• Edited
• 0 votes

1. Community
2. Support Forum
3. compliance perspective

Hi Akiho,  Welcome to the Box Community! Yes! Box do offer different features on how you can track file/ folder activities of your users such as: Running Reports - "User Activity report" provide ...

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• France
• December 03, 2021 19:06
• Edited
• 0 votes