France

1. Community
2. Support Forum
3. Monterey and BOX

Hi Wael,  Welcome to the Box Community! I understand you encountered issues with Box Drive after you've upgraded your macOS to Monterey. This would be something our Support team would like to inves...

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• France
• October 29, 2021 18:49
• Edited
• 0 votes

1. Community
2. Support Forum
3. Unable to Create Box Sign Template

Hi Samantha,  We've received a feedback that this issue should now be fixed. Could you try creating templates again and let us know if you are still encountering this issue?  

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• France
• October 29, 2021 18:42
• 0 votes

1. Community
2. Support Forum
3. Refund

Hi Donna,  Yep, I've reached out to our community page team to help update the broken link so it should be updated soon. Thanks for bringing this up and for your participation in the forum!

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• France
• October 28, 2021 20:56
• 0 votes

1. Community
2. Support Forum
3. Downgrade

Hi Mohammad, Welcome to the Box Community!   This will require our Billing/ Cancellations team to work directly with you so I went ahead and created a ticket for you for an associate to help look i...

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• France
• October 28, 2021 20:27
• 0 votes

1. Community
2. Support Forum
3. My Files Are GONE, I'M THE OWNER

Hi there,  I saw that you already have a ticket opened for this issue with our Product Support team. This would be something our Support team can further investigate and may require specific accou...

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• France
• October 28, 2021 20:25
• 0 votes

1. Community
2. Support Forum
3. Box Sign

Hi Sharon,  Welcome to the Box Community! If you need a user to just get a copy without signing, this should be possible by adding the user on Add Recipient and then assign the recipient a role to ...

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• France
• October 28, 2021 20:02
• 0 votes

1. Community
2. Support Forum
3. Incorrect Free Space

Hi Petra,  Welcome to the Box Community! The next step will require you to contact Box Support to help you directly and I've gone ahead and created a ticket for you so that an agent can work direct...

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• France
• October 28, 2021 19:42
• 0 votes

1. Community
2. Support Forum
3. The 2-step verification system does not function properly.

Hi there,  Welcome to the Box Community! I'm sorry to hear that you are not receiving sms code for the 2-step verification. This would be something our Box Support team would like to investigate wi...

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• France
• October 27, 2021 22:08
• 0 votes

1. Community
2. Support Forum
3. My Files Are GONE, I'M THE OWNER

Hi there,  Welcome to the Box Community! Can you please check if your files are now showing again in your Account? During an upgrade, Files/folders may not be accessible as your account is in trans...

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• France
• October 27, 2021 22:04
• 0 votes

1. Community
2. Support Forum
3. Files on Box Server Deleted using the File Explorer

Hi Eileen,  Welcome to the Box Community! If you've deleted files from Box Drive on your File explorer, you can check on your Box Trash in WebApp (Box.com) and see if you can recover them. To learn...

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• France
• October 27, 2021 22:01
• 0 votes