France

1. Community
2. Support Forum
3. Closing account

Hi Camella,   Welcome to the Box Community! You may follow the steps in this article on how to cancel your Box account: Canceling Your Box Account You may also email cancel@box.com if you are havin...

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• France
• October 13, 2021 20:50
• 0 votes

1. Community
2. Support Forum
3. Files disappeared

Hi Elizabeth,  Welcome to the Box Community! To confirm, are these links or contents owned and shared to you by someone else? I would recommend reaching out to them to check if they have changed an...

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• France
• October 13, 2021 20:38
• 0 votes

1. Community
2. Support Forum
3. Sign

Hi Trezza,  Welcome to the Box Community!   This would be something our Support team would like to investigate with you and may require specific account information.     It seems you already have a...

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• France
• October 13, 2021 20:31
• 0 votes

1. Community
2. Support Forum
3. owner deactivated can not access box folder

Hi Li,  Welcome to the Box Community! You will need to contact the Box Admin who managed these accounts as they are the only ones that can change the ownership of the content. If you and this user ...

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• France
• October 15, 2021 22:34
• Edited
• 0 votes

1. Community
2. Support Forum
3. Set notifications for collaborators?

Hi Patrick, Welcome to the Box Community! Unfortunately, you cannot set up or adjust email notification settings for your collaborators. Different users collaborating in a folder can set their own ...

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• France
• October 13, 2021 20:02
• 0 votes

1. Community
2. Support Forum
3. Printing documents

Hi Dominic,  Thanks for joining in on this thread and welcome to the Box Community! The function you asked to print multiple files at a time is currently not supported in Box.   If this is somethi...

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• France
• October 12, 2021 22:08
• 0 votes

1. Community
2. Support Forum
3. INVOICE

Hi Maicol,  Welcome to the Box Community! It seems you already have an open ticket for this issue with our Billing department, please continue working with them and check your email for updates. Th...

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• France
• October 12, 2021 21:59
• 0 votes

1. Community
2. Support Forum
3. I am not getting notification emails of previews or downloads from my account . Tried resetting password after email verification link expired, without success.

Hi Blair,  Welcome to the Box Community! Have you checked your spam filter or junk folder for these Box email notifications? Sometimes, certain email clients do not recognize email from box.com. If...

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• France
• October 12, 2021 21:57
• 0 votes

1. Community
2. Support Forum
3. File cannot be saved - powerpoint

Hi Dan,  Welcome to the Box Community! Are you experiencing this when saving the pptx file in Box webapp or are you using Box Drive? Do you encounter any sort of error message, would you mind shari...

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• France
• October 12, 2021 21:52
• 0 votes

1. Community
2. Support Forum
3. Box sync doesn't work after update

Hi there,  Welcome to the Box Community! I've gone ahead and created a ticket for you with Product Support team so that an agent can work directly with you on looking into this.    You should be re...

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• France
• October 12, 2021 21:50
• Edited
• 0 votes