France

1. Community
2. Support Forum
3. Managing permissions

Hi there,  Welcome to the Box Community! This seems expected behavior as permissions in Box follow our waterfall permission model. This means that when you add a user to a parent folder that same l...

• View comment
• France
• October 08, 2021 18:13
• Edited
• 0 votes

1. Community
2. Support Forum
3. inviting a collaborator but no email

Hi there,  Welcome to the Box Community! Have the invitee checked his spam/ junk email folder? Sometimes, certain email clients do not recognize email from box.com.  If they've already checked but ...

• View comment
• France
• October 08, 2021 18:05
• 0 votes

1. Community
2. Support Forum
3. Trying to log on for the first time: it keeps saying my verification has expired ---

Hi Bill,  Welcome to the Box Community! Have you tried to request for a password reset link? Once you have successfully changed your password and logged in to your account, that should also help ve...

• View comment
• France
• October 08, 2021 18:00
• 0 votes

1. Community
2. Support Forum
3. Files disappeared

Hi Martha,  Welcome to the Box Community! Are these missing Files owned by you or by someone else? If these files are contents you owned, you may have moved or deleted those so I would suggest sear...

• View comment
• France
• October 07, 2021 21:52
• 0 votes

1. Community
2. Support Forum
3. I Need to Cancel Account

Hi Everyone, Welcome to the Box Community! You may follow the steps in this article on how to cancel your Box account: Canceling Your Box Account You may also email cancel@box.com or submit a ticke...

• View comment
• France
• October 07, 2021 21:36
• Edited
• 0 votes

1. Community
2. Support Forum
3. Safe to empty cache?

Hi David,  Welcome to the Box Community! At present, there is no way to change the cache location of Box Drive however, this idea has been shared to our Product Team and is currently under consider...

• View comment
• France
• October 07, 2021 21:28
• -1 votes

1. Community
2. Support Forum
3. Save Custom Signature

Hi Greg,  Welcome to the Box Community! At this time, it looks like users can only draw and use the pre-created signatures. As a signer, you will have the following options: In the signature windo...

• View comment
• France
• October 07, 2021 20:37
• Edited
• 0 votes

1. Community
2. Support Forum
3. PLEASE CANCEL...

Hi there, Welcome to the Box Community! It seems you already have an open ticket for this request with our Billing department, and it looks like they will need to perform account verification with ...

• View comment
• France
• October 07, 2021 20:30
• 0 votes

1. Community
2. Support Forum
3. Box Sign: "This action is unavailable due to a security policy"

Hi Chris,  Welcome to the Box Community!   This would be something our Support team would like to investigate with you and may require specific account information.     It seems you already have an...

• View comment
• France
• October 07, 2021 20:20
• 0 votes

1. Community
2. Support Forum
3. Switching from free personal account to company business account

Hi Mary, Welcome to the Box Community!   This might require some account specific information to resolve, so I've submitted a case to Box Support on your behalf.   You should be receiving an emai...

• View comment
• France
• October 07, 2021 20:06
• 0 votes