France

1. Community
2. Support Forum
3. How do I log in without using a cell phone?

Hi Tom,  Welcome to the Box Community! To confirm, did you receive instructions from a collaborator to set up 2FA using authenticator app before accessing a folder or a content? If this is the case...

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• France
• September 30, 2021 19:04
• 0 votes

1. Community
2. Support Forum
3. cancel an account

Hi Daniel,  That is correct! A support representative will get in touch with you via email to look into this issue as this requires specific account details such as email address which we don't rec...

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• France
• September 30, 2021 18:55
• 0 votes

1. Community
2. Support Forum
3. Troubles using box and ms word

Hi there,  Welcome to the Box Community! May I know what MS application are you using? Is it the online version, mobile or desktop? You may need to clear the cache information on the application yo...

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• France
• September 29, 2021 22:07
• Edited
• 0 votes

1. Community
2. Support Forum
3. File Upload Failure Message with Two File Versions Created [NetSuite Integration]

Hi Everyone,  I just want to give a quick update on this. Our engineering team has confirmed that the issue you reported should now be resolved. More details can be found in our status page here.  ...

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• France
• September 29, 2021 19:24
• Edited
• 0 votes

1. Community
2. Support Forum
3. cancel an account

Hi Daniel,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information from the affected user.    I...

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• France
• September 29, 2021 19:03
• 0 votes

1. Community
2. Support Forum
3. lost folder and files

Hi Paul,  Welcome to the Box Community! I have seen this behavior happened before when someone has moved a folder and the move has not completed yet so changes has not yet reflected on Box/ Box dri...

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• France
• September 29, 2021 19:01
• 0 votes

1. Community
2. Support Forum
3. Can't log into box from WPS Office: redirect_uri_missing

Hi Don,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and created...

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• France
• September 29, 2021 18:54
• 0 votes

1. Community
2. Support Forum
3. Relocation of Download folder to "Available for Offline" Box Drive Downloads folder.

Hi Patrick,  Welcome to the Box Community! This appears to be expected behavior as Box Drive does not support Windows folder redirection. If this is something you would like to be able to do, I wou...

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• France
• September 28, 2021 18:37
• Edited
• 0 votes

1. Community
2. Support Forum
3. Instructions for Downloading/Uploading to MAC / Windows

Hi Vicki,  Welcome to the Box Community and thanks for your post! The following articles discuss on general instructions on how to download and upload contents to/from Box: Download Files and Fold...

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• France
• September 28, 2021 18:29
• 0 votes

1. Community
2. Support Forum
3. Allow Users to Move Multiple Docs at the Same Time

Hi Jason,  Welcome to the Box Community! You can move multiple items at once following the steps below: Do the same actions as you do when selecting multiple items on your desktop: On Windows ma...

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• France
• September 28, 2021 18:23
• 0 votes