France

1. Community
2. Support Forum
3. SSO For Box-Gov

Hi Michael,  Welcome to the Box Community! This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and creat...

• View comment
• France
• September 15, 2021 19:11
• 0 votes

1. Community
2. Support Forum
3. Sending Photo Gallery's to clients

Hi Faydra,  Welcome to the Box Community! Box and Dropbox are two different cloud storage services so you may have contacted the wrong support channel for your questions as this forum is designed f...

• View comment
• France
• September 15, 2021 22:21
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box Notes was created by someone who left the Organization - need to retrieve the data

Hi Nirmala,  Welcome to the Box Community! There can be a lot of possible reasons as to why this Box notes has disappeared: 1. The Box Note's owner's Box was deleted from your organization with his...

• View comment
• France
• September 15, 2021 18:55
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box files opened through office stopped saving

Hi Alan,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and create...

• View comment
• France
• September 14, 2021 21:28
• 0 votes

1. Community
2. Support Forum
3. New Box user not able to see folder contents

Hi Brad,  Welcome to the Box Community! We have seen this issue in the past if the invitee's email is different from the email address linked to their Box account. If it's the same email address, y...

• View comment
• France
• September 14, 2021 19:19
• 0 votes

1. Community
2. Support Forum
3. Data Transfer

Hi Mark,  Welcome to the Box Community! If a user need to copy and/or transfer data from one Box account to another, collaborations may help. The owner may invite the user as a "co-owner" or "edito...

• View comment
• France
• September 14, 2021 19:08
• 0 votes

1. Community
2. Support Forum
3. How do we remove seats from our current account

Hi Adam,  Upon checking, it looks like you already have a ticket opened for this request with our Cancellations team and they have updated your ticket today. Kindly check your email for this update...

• View comment
• France
• September 14, 2021 17:23
• 0 votes

1. Community
2. Support Forum
3. Box Sync trying to scan unsynced items

Hi Michael,  Welcome to the Box Community! Have you tried to logout from the Box Sync app yet? You can logout by going in the menu bar > click the "b" icon for Box Sync > choose "preferences" > set...

• View comment
• France
• September 13, 2021 21:50
• Edited
• 0 votes

1. Community
2. Support Forum
3. capacity almost full, but in reality it is empty

Hi Jose,  Welcome to the Box Community! Have you checked out this related article here, this may be related to the issue you encounter?  Storage Usage Or File Count In My Account Is Incorrect The...

• View comment
• France
• September 13, 2021 21:41
• 0 votes

1. Community
2. Support Forum
3. Opening excel after upgrade

Hi there,  Welcome to the Box Community! Box Office Online integration requires that if you are an enterprise Box user, you must have a business Office 365 account to use this integration.  You can...

• View comment
• France
• September 13, 2021 21:36
• 0 votes