France

1. Community
2. Support Forum
3. link not working

Hi Jeannette,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and c...

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• France
• August 23, 2021 19:49
• 0 votes

1. Community
2. Support Forum
3. Phone number change via app for 2fa

Hi Angie,  Welcome to the Box Community! Please be advised that you may only update the phone number in your 2FA via a web browser on a computer. I've listed the steps below on how to update your 2...

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• France
• August 23, 2021 19:47
• 0 votes

1. Community
2. Support Forum
3. Bria Clark sent me folders, but no password to access the folders

Hi Candice,  Welcome to the Box Community! If the Shared link on the folders you need to access requires you to enter a password, you are going to have to contact Bria or the owner of the Share lin...

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• France
• August 23, 2021 19:27
• 0 votes

1. Community
2. Support Forum
3. Kyndryl vs. IBM ownership transfer

Hi Agata,  Welcome to the Box Community!   This would be something our Support team would like to investigate with you and may require specific account information.    I've gone ahead and created a...

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• France
• August 23, 2021 19:24
• 0 votes

1. Community
2. Support Forum
3. Partage de fichier collaboratif

Hi there,  Welcome to the Box Community! This community is primarily intended for English language speakers. If you are able to post your question in English, the community may be better able to ...

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• France
• August 23, 2021 19:22
• 0 votes

1. Community
2. Support Forum
3. Install both Dropbox and Box on Computer

Hi Mike,  Welcome to the Box Community! Box Desktop applications can be installed on computer with other cloud applications. However, yes, you may run into an instance where Box overlay icons will ...

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• France
• August 23, 2021 19:19
• Edited
• 0 votes

1. Community
2. Support Forum
3. Cannot download a firmware file from manufacturer website

Hi Vito,  Welcome to the Box Community! Have you tried this using other network connection to see if it makes any difference? Also, can you try clearing your browser cache and then try this again a...

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• France
• August 23, 2021 18:53
• 0 votes

1. Community
2. Support Forum
3. Auto open downloaded files

Hi Alok,  Welcome to the Box Community! Upon checking, it looks like the current integration with MS office apps does not support this workflow.  If this is something you would like to be able to d...

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• France
• August 20, 2021 21:09
• Edited
• 0 votes

1. Community
2. Support Forum
3. some subfolders not syncing

Hi there,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and creat...

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• France
• August 20, 2021 20:53
• 0 votes

1. Community
2. Support Forum
3. Cancellation my account

Hi Shiyuan,  Welcome to the Box Community! This would be something our Cancellations team can help you with and it looks like have an open ticket for this already. Kindly check your email for the u...

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• France
• August 20, 2021 20:24
• 0 votes