France

1. Community
2. Support Forum
3. Deleted file

Hi Josh,  Welcome to the Box Community! If you have a file that was deleted and would like to recover, you can try searching it through your Box Trash. You can search for the specific file or folde...

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• France
• August 19, 2021 23:01
• 0 votes

1. Community
2. Support Forum
3. Manage Users through Azure

Hi Rikki,  Welcome to the Box Community!   This would be something our Box Support team can help you look into and may require specific account information.    I've gone ahead and submitted a suppo...

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• France
• August 19, 2021 20:31
• 0 votes

1. Community
2. Support Forum
3. Can folders be owned by an ID instead of an individual? If yes, how?

Hi David,  When a managed user leaves an organization, typically, Box admins would perform what we call "Delete and transfer". If the employee owned contents especially if they are shared to others...

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• France
• August 19, 2021 20:25
• 0 votes

1. Community
2. Support Forum
3. Shared link to a folder vs Invitation to a folder

Hi Miriam,  Welcome to the Box Community! Please check our community article here which provides a details explanation about the differences between shared links and collaboration. A collaborator i...

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• France
• August 19, 2021 19:54
• 0 votes

1. Community
2. Support Forum
3. Folder Restructure Lost Recent File

Hi Howard,  Welcome to the Box Community!   This might require some account specific information and help from our support team, so I've submitted a support case on your behalf.   You should be r...

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• France
• August 19, 2021 19:29
• 0 votes

1. Community
2. Support Forum
3. I upgraded my Box to Business and now all my files have disappeared. Please someone who can help with this, these are files for work and very urgent to retrieve

Hi there,  Welcome to the Box Community! Please note that during the upgrade process, Files/folders may not be accessible as your account is in transition and this may take up to 24 hours to comple...

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• France
• August 19, 2021 19:13
• Edited
• 0 votes

1. Community
2. Support Forum
3. Can folders be owned by an ID instead of an individual? If yes, how?

Hi David,  Welcome to the Box Community! It looks like your questions are more about strategies and best practices and best people who can help you out would be from Customer Success Manager or CSM...

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• France
• August 19, 2021 19:10
• 0 votes

1. Community
2. Support Forum
3. how to open tableau dashboard without box

Hi Anik,  Welcome to the Box Community! It seems you are using a third party application with integration to Box. As we do not own this integration, can you please reach out to Tableau for support,...

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• France
• August 19, 2021 19:05
• 0 votes

1. Community
2. Support Forum
3. Can't pay bill by credit card

Hi Angus,  Welcome to the Box Community! This would be something our Billing team can assist you with and it seems you already have an open ticket for this issue with them.   Kindly check your em...

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• France
• August 19, 2021 18:45
• 0 votes

1. Community
2. Support Forum
3. Box Drive does't working

Hi Wellington,  This will require our Box Support team to work directly with you, so I went ahead and submitted a ticket on your behalf. Please check your email for details and updates!   Thanks fo...

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• France
• August 18, 2021 22:46
• 0 votes