France

1. Community
2. Support Forum
3. my storage is full but my trash box is empty

Hi there,  Welcome to the Box Community! Have you checked out this related article here, this may be related to the issue you encounter?  Storage Usage Or File Count In My Account Is Incorrect ...

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• France
• June 14, 2021 18:40
• 0 votes

1. Community
2. Support Forum
3. Box Desktop is not synced to Box Cloud

Hi Tamana,  Welcome to the Box Community! Are you using Box Sync app or Box Drive? If you are using Box Sync, you need to first Mark your folders for Sync, please check this article on how to Mark ...

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• France
• June 11, 2021 22:32
• 0 votes

1. Community
2. Support Forum
3. Can User Groups be invited to collaborate in the Box Mobile app?

Hi Kim,  Welcome to the Box Community! May I know if you are on an iOS or Android device? It looks like groups can not be invited from within the iOS app, I'm still confirming if it's the same for ...

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• France
• June 11, 2021 22:24
• 0 votes

1. Community
2. Support Forum
3. Missing folder

Hi Amanda,  Welcome to the Box Community!   This would be something our Support team would like to investigate with you and may require specific account information.     It seems you already have a...

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• France
• June 11, 2021 20:27
• 0 votes

1. Community
2. Support Forum
3. change a status

Hi Jennifer,  Welcome to the Box Community! There can be two possible scenarios here: (1) This coworker may have created his own Box account outside of your organization, for example, he may have s...

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• France
• June 11, 2021 19:39
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• 0 votes

1. Community
2. Support Forum
3. Update payment method

Hi Reguy, Welcome to the Box Community!   Primary administrators can do this through the Admin Console. Please take a look at this article on how to: https://support.box.com/hc/en-us/articles/36004...

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• France
• June 11, 2021 19:20
• Edited
• 0 votes

1. Community
2. Support Forum
3. Refund

Hi Komal, Welcome to the Box Community!   This will require our Cancellations team to work directly with you so I went ahead and created a ticket for you for an associate to help with your request....

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• France
• June 11, 2021 18:45
• 0 votes

1. Community
2. Support Forum
3. Can't access file. Can't do a load preview. It just states Loading. Error: We're sorry. We ran into a problem completing your request. Please try again in a few minutes.

Hi Rowell,  Welcome to the Box Community!To make sure that every angle is checked, can you do the following and let us know how it goes?: Can you try to clear cache and cookies for your browser. H...

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• France
• June 11, 2021 18:44
• Edited
• 0 votes

1. Community
2. Support Forum
3. Bug Report (Urgent! Box is generating files automatically)

Hi Sirvansky,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and c...

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• France
• June 11, 2021 18:28
• 0 votes

1. Community
2. Support Forum
3. Box Drive not syncing offline files

Hi Ben, Welcome to the Box Community! The Sync option in Box.com has no impact and is not a function used in Box Drive, it is only use for Box Sync app. Since you are now using Box Drive, you will ...

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• France
• June 11, 2021 16:39
• Edited
• 0 votes