my storage is full but my trash box is empty

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Box User

• June 13, 2021 11:12

my storage is full but my trash box is empty and have more storage space.

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  France

  • June 14, 2021 18:40

  Hi there, 

  Welcome to the Box Community!

  Have you checked out this related article here, this may be related to the issue you encounter? 

  • Storage Usage Or File Count In My Account Is Incorrect

  The next step will require you to contact Box Support to help you directly and reset your storage count.

  I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

  Thanks for your patience! 

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• 

  Keith Cartwright

  • February 11, 2022 21:25

  How do I empty the trash on my phone

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  France

  • February 11, 2022 22:06
  • Edited

  Hi Keith, 

  At present, Box Trash is only accessible via Box Webapp (Box.com) and not on Box mobile applications.

  If you need to empty your Trash, please login to your your account in Box.com using a web browser on a computer or laptop.

  For more details on managing your Box Trash, please take a look at this article: https://support.box.com/hc/en-us/articles/360044196093-Managing-Trash 

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