France

1. Community
2. Support Forum
3. How to sync unsyncedFiles with BOX Drive

Hi Minoru,  Welcome to the Box Community, I'm happy to help! If you are using Box Drive and noticed that some updates don't reflect in Box Drive folder,  you can use the Refresh Folders On-demand f...

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• France
• December 16, 2022 20:31
• -1 votes

1. Community
2. Support Forum
3. Box for Microsoft Office desktop coauthoring

Hi S. Hasegawa,  Welcome to the Box Community, I'm happy to help! I understand that you would like to learn more about Box's latest feature, the Box for Microsoft Co-authoring feature. Please be ad...

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• France
• December 16, 2022 19:40
• 0 votes

1. Community
2. Support Forum
3. Excessive number of clicks to share direct link + see download activity (web interface)

Hi Bill,  Welcome to the Box Community, I'm happy to help! We apologize for any inconvenience with the functions/ features that were mentioned. We appreciate your feedback as we are always trying t...

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• France
• December 16, 2022 19:26
• Edited
• 0 votes

1. Community
2. Support Forum
3. Failed to Receive Confirmation Email

Hi Dennis,  Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an...

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• France
• December 16, 2022 19:20
• 0 votes

1. Community
2. Support Forum
3. Mac OS Box drive 2.29.112 indefinite "uploading" that never syncs

Hi Jonathan,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I s...

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• France
• December 15, 2022 21:50
• 0 votes

1. Community
2. Support Forum
3. SOC-2 Report

Hi Daniel,  Welcome to the Box Community, I'm happy to help! All available documentation can be found on the Box Trust Center. If you require a document that can only be provided under NDA, please ...

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• France
• December 15, 2022 21:45
• Edited
• 0 votes

1. Community
2. Support Forum
3. Request to run script to fix the data inaccuracy issues

Hi Steve,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect I'v...

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• France
• December 15, 2022 19:08
• 0 votes

1. Community
2. Support Forum
3. Editor Access

Hi Cecilia,  Welcome to the Box Community, I'm happy to help! Please be advised that only editor, owner, or co-owner in a folder can modify the access levels of other collaborators. To modify a col...

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• France
• December 15, 2022 19:05
• 0 votes

1. Community
2. Support Forum
3. Email address

Hi Thelma,  Welcome to the Box Community, I'm happy to help! I understand that you need help in changing the Primary email address associated to your Box account. To do this, please follow these st...

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• France
• December 15, 2022 19:01
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box tools intermittently asking to re-install after upgrading to windows 11

Hi Michelle,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I'v...

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• France
• December 15, 2022 18:55
• 0 votes