France

1. Community
2. Support Forum
3. NEED TO BACK UP USERS DATA ON TO ONE DRIVE

Hi there,  Welcome to the Box Community! If your users need to do occasional downloads or back up of their Box contents, we recommend using FTP. FTP is intended for initial bulk uploading and occa...

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• France
• May 07, 2021 20:10
• 0 votes

1. Community
2. Support Forum
3. Co-Admin Rights

Hi Regan,  Welcome to the Box Community! Please take a look at this article discussing on different privileges that an Admin can grant his/her user a. "Co-admin" permission. https://support.box.co...

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• France
• May 07, 2021 20:03
• 0 votes

1. Community
2. Support Forum
3. Asking to pay for storage

Hi Jackie,  Welcome to the Box Community! You maybe encountering an issue related to the issue you encounter?  Storage Usage Or File Count In My Account Is Incorrect The next step will require yo...

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• France
• May 07, 2021 19:58
• 0 votes

1. Community
2. Support Forum
3. Cant see folders in my View

Hi Raj,  This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and created a ticket for you so that an ag...

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• France
• May 06, 2021 22:14
• 0 votes

1. Community
2. Support Forum
3. Cant see folders in my View

Hi Raj,  Welcome to the Box Community! You would have to be invited as a "Collaborator" in a shared Folder to see it in your Box. Did you receive an email notification of the invitation to collabor...

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• France
• May 06, 2021 20:12
• 0 votes

1. Community
2. Support Forum
3. Marking folders

Hi Marsha,  Welcome to the Box Community! Unfortunately, we don't currently offer the feature you asked about.    If this is something you would like to be able to do, I would highly recommend sub...

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• France
• May 06, 2021 20:03
• 0 votes

1. Community
2. Support Forum
3. Cancel

Hi Stefan,  Welcome to the Box Community!   This will require our Cancellations team to work directly with you so I went ahead and created a ticket for you so a teammate can help look into this.   ...

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• France
• May 06, 2021 19:53
• Edited
• 0 votes

1. Community
2. Support Forum
3. Cannot change the default email

Hi there,  Welcome to the Box Community! If you need to change the primary email address linked your Box account, you will need to add a secondary email and then make it your primary email. Once yo...

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• France
• May 06, 2021 19:42
• Edited
• 0 votes

1. Community
2. Support Forum
3. FAILED PASSWORD RESET

Hi Gayane,  Welcome to the Box Community!   This would be something our Support team would like to investigate with you and may require specific account information.     It seems you already have a...

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• France
• May 06, 2021 19:35
• 0 votes

1. Community
2. Support Forum
3. What does a "blank" last_login field from the User Details report mean?

Hi Admin,  Welcome to the Box Community! That is correct! The "last login" on Box report shows when the user last login to Box via a browse/ webapp. If this is showing blank on the report, that mea...

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• France
• May 05, 2021 19:29
• Edited
• 0 votes