Cannot change the default email

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  • France

    Hi there, 

    Welcome to the Box Community!

    If you need to change the primary email address linked your Box account, you will need to add a secondary email and then make it your primary email. Once you primary email has been changed, you can then remove the old email.

    Take a look at this article for the steps on how to Add a secondary email in your Box and how to make it your primary email: 

    Let us know if you have questions/ concern and we'll do our best to help you!


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