France

1. Community
2. Support Forum
3. I want to find my files with the word dementia in them?

Hi Michael,  Welcome to the Box Community! If you wish to search for a particular phrase or word within the content of your files, this is supported through our "Full-Text Search" feature. Currentl...

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• France
• April 23, 2021 22:05
• 0 votes

1. Community
2. Support Forum
3. red dot

Hi Dan,  Welcome to the Box Community! Are you using Box Drive and seeing red dot with exclamation point in it just like this image below: If yes, then what you are seeing is a problem item. Box D...

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• France
• April 23, 2021 19:03
• Edited
• 0 votes

1. Community
2. Support Forum
3. How do I access folders created by someone who is no longer in the company?

Hi Kate,  Welcome to the Box Community! If the owner of the link you are trying to access in Box has left the company, there is a possibility that his account has been deactivated/ deleted thus his...

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• France
• April 23, 2021 18:48
• 0 votes

1. Community
2. Support Forum
3. Helping a friend who cannot login

Hi D,  Welcome to the Box Community! Can you ask your friend to try the following initial troubleshooting tips and see if this helps resolve the issue for him? Try clearing your browser's cache ...

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• France
• April 23, 2021 18:41
• 0 votes

1. Community
2. Support Forum
3. Recuperacion de documentos

Hi there,  Welcome to the Box Community! This community is primarily intended for English language speakers. If you are able to post your question in English, the community may be better able to as...

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• France
• April 23, 2021 18:37
• 0 votes

1. Community
2. Support Forum
3. Box Drive Bandwidth

Hi Truc,  I reached out to our specialist regarding this and if we are taking about "significant" bandwidth usage wherein the system is operating normally, then the answer is no, and you would expe...

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• France
• April 23, 2021 18:27
• 0 votes

1. Community
2. Support Forum
3. Box User Interface Issues, Non-responsiveness of Support, Box Platform with Enterprise & Apparent Billing Security Problem

Hi Lori,  Welcome to the Box Community! I'm really sorry for all the trouble you encountered. As I have checked, our billing team appears to be looking into your partner's open ticket for this issu...

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• France
• April 22, 2021 21:25
• Edited
• 0 votes

1. Community
2. Support Forum
3. Office online does not work

Hi Lucas,  Welcome to the Box Community! To be able to use the Office online integration, you must have a business Office 365 account if you are part of a Business or Enterprise account. If you ar...

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• France
• April 22, 2021 20:22
• 0 votes

1. Community
2. Support Forum
3. My Documents mapped to Box Drive folders

Hi Vincent,  Welcome to the Box Community! To answer your question, the Box Drive folder cannot be mapped as a network drive. This is actually one of the limitations when using Box Drive as stated ...

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• France
• April 22, 2021 19:07
• 0 votes

1. Community
2. Support Forum
3. Box Drive Bandwidth

Hi Truc,  Welcome to the Box Community! Have you checked out this support article on "Understanding Box Drive Network Usage": https://support.box.com/hc/en-us/articles/360045279893-Understanding-Bo...

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• France
• April 22, 2021 19:00
• Edited
• 0 votes