France

1. Community
2. Support Forum
3. Broken Link for Changing Email Address

Hi Amanda,  Welcome to the Box Community, I'm happy to help! I understand you are having issue changing your account's Primary email. Have you tried to logout and relogin to your Box account to see...

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• France
• December 15, 2022 18:54
• 0 votes

1. Community
2. Support Forum
3. HOW TO ADD AN EXTERNAL USER?

Hi Nelson, Welcome to the Box Community, I'm happy to help! Adding business partners, customers, or consultants to your Box account does not require taking action in the Admin Console – you can sim...

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• France
• December 14, 2022 22:52
• 0 votes

1. Community
2. Support Forum
3. No notifications for BOX sign

Hi Hugo,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've go...

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• France
• December 14, 2022 20:18
• 0 votes

1. Community
2. Support Forum
3. I changed my cell phone number and I can't get the verification code

Hi Heitor,  Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an...

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• France
• December 14, 2022 20:16
• 0 votes

1. Community
2. Support Forum
3. Cannot Move Folders - How to unlock?

Hi Sarah,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've g...

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• France
• December 14, 2022 20:15
• 0 votes

1. Community
2. Support Forum
3. Upload blocked

Hi Aquanetta,  Welcome to the Box Community, I'm happy to help! Please try temporarily disabling or configuring your firewall to allow Box as a trusted site for your uploads. You may find that your...

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• France
• December 14, 2022 17:22
• 0 votes

1. Community
2. Support Forum
3. Accidently Deleted Files

Hi there,  Welcome to the Box Community, we're happy to help! I understand that you accidentally deleted files from your trash folder and needs those recovered. We checked your account and I do see...

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• France
• December 14, 2022 15:58
• 0 votes

1. Community
2. Support Forum
3. Two factor authentication

Hi Jon,  Welcome to the Box Community, I'm happy to help! This would be something our Support team can look into and may require specific account information.   It seems you already have an existin...

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• France
• December 14, 2022 15:52
• Edited
• 0 votes

1. Community
2. Support Forum
3. how to cancel my account

Hi there,  Welcome to the Box Community, I'm happy to help! If you would like to cancel your account with Box, please take a look at the process in this article: https://support.box.com/hc/en-us/ar...

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• France
• December 14, 2022 14:12
• 0 votes

1. Community
2. Support Forum
3. materials not available

Hi nedswelchenvaccount,  Welcome to the Box Community, I'm happy to help! This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoe...

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• France
• December 14, 2022 14:08
• 0 votes