France

1. Community
2. Support Forum
3. Moving NAS content to Box

Hi Alan,  Welcome to the Box Community! One of the most widely used method or tool for migrating contents to Box is Using FTP But we have different methods to recommend depending on the amount of d...

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• France
• April 12, 2021 19:02
• 0 votes

1. Community
2. Support Forum
3. Box Sync Setup failed

Hi there,  Welcome to the Box Community! Can you make sure that your computer meets the requirements on this article to be able to install Box Sync? https://support.box.com/hc/en-us/articles/36004...

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• France
• April 12, 2021 18:54
• Edited
• 0 votes

1. Community
2. Support Forum
3. Payment Issue

Hi Anil,  Welcome to the Box Community!   This would be something our Billing Team can help look into and may require specific account information.     It seems you already have an open ticket for ...

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• France
• April 12, 2021 18:47
• 0 votes

1. Community
2. Support Forum
3. You installed an older version of Box Drive on top of a newer version.

Hi there,  Welcome to the Box Community! It seems that there is still an old Box Drive being recognized by your machine. Can you please try to uninstall Box Drive and re-install it by following the...

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• France
• April 12, 2021 18:45
• 0 votes

1. Community
2. Support Forum
3. Why does Embed Box remove link to open files on mobile UI?

Hi there,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and creat...

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• France
• April 09, 2021 22:43
• 0 votes

1. Community
2. Support Forum
3. Can share with People with the link, but not deactivated accounts?

Hi Catherine,  Welcome to the Box Community! The message you encounter “Sorry, you are not able to collaborate with deactivated users". would pop up if you try inviting a collaborator with a Deacti...

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• France
• April 09, 2021 22:40
• 0 votes

1. Community
2. Support Forum
3. "The operation can't be completed because a required item is in use."

Hi Stephen,  Welcome to the Box Community! This is an error message that I have not seen in the past so this would be something our Box Support team can help investigate with you and may require sp...

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• France
• April 09, 2021 19:01
• 0 votes

1. Community
2. Support Forum
3. Cancelling my free trial

Hi Mary Beth,  Welcome to the Box Community!   This issue would be best discussed with our Cancellations team and it looks like you have already open a ticket with our team for this request.    Ple...

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• France
• April 09, 2021 18:55
• 0 votes

1. Community
2. Support Forum
3. Unbelievable - locked out of my account

Hi Greg,  Welcome to the Box Community! I'm really sorry for the frustration in trying to access your Box account. I went ahead and created a ticket for you with our support team to help look into ...

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• France
• April 08, 2021 22:03
• 0 votes

1. Community
2. Support Forum
3. External Collaborators

Hi Steve,  Welcome to the Box Community!   If you have followed this tip but still unable to collaborate with outside collaborators, this would be something our Support team can further investigat...

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• France
• April 08, 2021 19:40
• 0 votes