France

1. Community
2. Support Forum
3. Misled to purchase annual subscription instead of monthly one

Hi Michael,  Welcome to the Box Community! Your concern would be best discussed with our Billing department, and it seems you already have an opened ticket for this. I've reached out to our Billing...

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• France
• March 24, 2021 20:21
• 0 votes

1. Community
2. Support Forum
3. Creating or Viewing Direct Link Premium Feature on Box Mobile App

Hi Seviant,  Welcome to the Box Community! Direct link is accessible when you access the "Shared link settings" of a file via Box Webapp (in Box.com) and currently this feature is not accessible on...

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• France
• March 24, 2021 19:55
• 0 votes

1. Community
2. Support Forum
3. Hi. I quickly need to cancel as I was billed erroneously while under Trial Period

Hi Andrea,  Welcome to the Box Community! Our cancellations team can help you on this request, and it appears that you already have an open ticket for this. Kindly check your email for further upda...

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• France
• March 23, 2021 20:16
• 0 votes

1. Community
2. Support Forum
3. How to make a file and folder read only

Hi there, Welcome to the Box Community! You can create a Shared link of your folders and files in Box and this will give others "view only" access and you can even enable the download option on the...

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• France
• March 23, 2021 20:12
• 0 votes

1. Community
2. Support Forum
3. Enable Tracking Codes under User Settings

Hi Simran,  Welcome to the Box Community! User Tracking Codes is available for Business and higher plans and would have to be enabled by your assigned Customer Success Manager or CSM. For more info...

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• France
• March 23, 2021 20:05
• 0 votes

1. Community
2. Support Forum
3. BOX PLAYER NOT PLAYING MUSIC ON DESKTOP AUTOMATICALLY

Hi Lucy,  Welcome to the Box Community! Box autoplay option is not intended to automatically play the next file that you have uploaded to a folder, instead enabling autoplay on a file will cause it...

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• France
• March 23, 2021 19:43
• 0 votes

1. Community
2. Support Forum
3. Sync option doesnt appear on folder menu

Hi Jaione, Welcome to the Box Community! May I know what is your permission to these folders? You must have Editor Access or higher to see the "sync" option in a shared folder. For more details, pl...

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• France
• March 23, 2021 19:35
• 0 votes

1. Community
2. Support Forum
3. Account termination

Hi Admin,  Welcome to the Box Community! Your questions/ concerns would be best discussed with our cancellations team and it appears you already have a ticket open for these questions that was addr...

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• France
• March 23, 2021 19:31
• Edited
• 0 votes

1. Community
2. Support Forum
3. Embed Box login into website

Hi Shaun,  Welcome to the Box Community! Unfortunately, you won't be able to embed a login 'Box' right into someone else's website. For any product feature request or suggestions, we recommend you...

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• France
• March 23, 2021 19:22
• 0 votes

1. Community
2. Support Forum
3. Error: Could not write to transfer socket: ECONNABORTED - Connection aborted

Hi Aaron,  Welcome to the Box Community!   This would be something our Support team would like to investigate with you and may require specific account information.    And it seems you already have...

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• France
• March 22, 2021 22:33
• 0 votes