France

1. Community
2. Support Forum
3. Cancel account

Hi Tabatha,  Welcome to the Box Community! This will require our Cancellations team to work directly with you so I went ahead and created a ticket on your behalf for an associate to help look into ...

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• France
• March 18, 2021 21:07
• 0 votes

1. Community
2. Support Forum
3. Refund

Hi Ryan,   Welcome to the Box Community! This will require Box Billing team to work directly with you. I've gone ahead and created a ticket for you so that an agent can work directly with you on lo...

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• France
• March 18, 2021 20:21
• 0 votes

1. Community
2. Support Forum
3. Set up Box Sync on a new Mac and it's DELETED FILES

Hi Bob,  Welcome to the Box Community! This would be something our Box Support team would like to investigate with you and may require specific account information. I've gone ahead and created a ti...

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• France
• March 18, 2021 20:19
• 0 votes

1. Community
2. Support Forum
3. Unable to edit permissions for group admin

Hi Michelle,  Welcome to the Box Community! This seems it might be an issue that requires some account specific information and for our Support team to work directly with you, so I've submitted a c...

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• France
• March 18, 2021 20:05
• 0 votes

1. Community
2. Support Forum
3. BOX online real-time edit won't save changes

Hi Fruzsina,  Welcome to the Box Community! I'm sorry to hear about the trouble editing your files via Excel online. We have a few tips that may help: Can you try to clear cache and cookies for yo...

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• France
• March 18, 2021 20:00
• 0 votes

1. Community
2. Support Forum
3. email has changes

Hi Veceslav,  Welcome to the Box Community! You can update your Box Primary email address by linking another email, and then make the new email your primary email. Go to your Account settings > Acc...

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• France
• March 18, 2021 19:52
• 0 votes

1. Community
2. Support Forum
3. Getting Support

Hi Lisa,  Welcome to the Box Community! It's possible that the problem is due to the version of Photoshop as the issue seem not exclusive to Box. We have seen reports on this that was related on an...

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• France
• March 18, 2021 19:42
• Edited
• 0 votes

1. Community
2. Support Forum
3. Cannot open Box Drive on Mac High Sierra 10.13.6

Hi Marie,  Welcome to the Box Community! One of the main prerequisites to be able to install Box Drive is that you must be on the two latest major versions of macOS. Please try updating your Mac OS...

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• France
• March 18, 2021 19:04
• 0 votes

1. Community
2. Support Forum
3. Copying Folders

Hi Ben,  Welcome to the Box Community! Have you checked out this article on Understanding Collaborator Permission Levels? If you are a co-owner, you must use the keyboard shortcut to copy the share...

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• France
• March 17, 2021 20:31
• 0 votes

1. Community
2. Support Forum
3. MacBook Air m1 chip issue

Hi Paul,  Welcome to the Box Community! We are currently conducting a beta program to support for Apple Silicon devices but no longer accepting new enrollments at this time as our teams prepar...

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• France
• March 17, 2021 20:22
• 0 votes