France

1. Community
2. Support Forum
3. This shared file or folder link has been removed or is unavailable to you.

Hi Danie,  Welcome to the. Box Community! This message usually appears if the shared file or link has been deleted/ deactivated. You will also see this message when you do not have the correct Shar...

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• France
• March 08, 2021 19:41
• 0 votes

1. Community
2. Support Forum
3. Creating a box folder that everyone can upload files to

Hi Tal,  Welcome to the Box Community! Box File Request gives you a fast and secure way to request files and associated metadata from anyone.  Take a look at the following articles to learn more ab...

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• France
• March 08, 2021 19:34
• 0 votes

1. Community
2. Support Forum
3. I can’t log in my account because I changed my phone number, so I’m not receiving the text message

Hi Beatriz,  Welcome to the Box Community! This will require our Box Support team to work directly with you, so I went ahead and submitted a new ticket for you. Please check your email for details ...

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• France
• March 08, 2021 19:30
• 0 votes

1. Community
2. Support Forum
3. Recover file

Hey, there! Welcome to the Box Community! I understand that you need to recover some files you deleted in 2016. When the content is deleted from your Box Trash, there is a 14-day grace period durin...

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• France
• March 08, 2021 19:24
• Edited
• 0 votes

1. Community
2. Support Forum
3. Ability to stream but not download?

Hi Vivs,  Welcome to the Box Community! You can create Shared link/s for those video files and disable the "allow download" option  so that the members you will be sharing them will not be able to ...

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• France
• March 08, 2021 19:11
• 0 votes

1. Community
2. Support Forum
3. Can I publish a document on this platform?

Hi Mseed,  Welcome to the Box Community! This could be possible when you create Box Embed Widget. The Box Embed Widget gives you the ability to embed files and folders from your account page onto a...

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• France
• March 08, 2021 19:04
• 0 votes

1. Community
2. Support Forum
3. File version link inquiry

Hi Diane,  Welcome to the Box Community! Uploading a new version of the file will not affect the shared link that is already being used. The shared link will remain the same, and it will simply poi...

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• France
• March 08, 2021 18:57
• 0 votes

1. Community
2. Support Forum
3. BAA Inaction for months

Hi there,  Welcome to the Box Community! We deeply apologize for the delay and lack of response on your request. I have reached out to our internal team and we'll have someone reach out to you via ...

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• France
• March 04, 2021 22:26
• 0 votes

1. Community
2. Support Forum
3. Screen looks like HTML

Hi David,  Sorry to hear that none of initial tip has worked on your use case! This may require our Box Support team to work directly with you. Can you please submit a support ticket here: https://...

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• France
• March 04, 2021 20:46
• Edited
• 0 votes

1. Community
2. Support Forum
3. Screen looks like HTML

Hi David,  Welcome to the Box Community! Can you try the following tips to resolve the issue you encounter?: Try to clear cache and cookies for your browser. Here is an article that walks through ...

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• France
• March 04, 2021 20:23
• 0 votes