France

1. Community
2. Support Forum
3. Copy of Box Software License Agreement

Hi Kevin,  Welcome to the Box Community! You may contact our Sales team regarding this documentation by filling out this form and someone from our sales department will reach back out to you. Thank...

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• France
• February 22, 2021 21:14
• 0 votes

1. Community
2. Support Forum
3. Box Drive Extension Failed to Load on Apple Mac Mini with M1 Chip

Hi Alexandra,  Welcome to the Box Community! At present, Box Drive is not supported on Apple devices running on the M1 chipset and this is currently a known limitation.  Rest assured that our team ...

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• France
• February 22, 2021 20:50
• 0 votes

1. Community
2. Support Forum
3. Can't upgrade plan from Individual to Box Business

Hi there,  Welcome to the Box Community! This will require our Billing team to work directly with you so I went ahead and created a ticket for you for an associate to help look into the issue with ...

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• France
• February 22, 2021 20:46
• 0 votes

1. Community
2. Support Forum
3. can not upgrade to Box Starter

Hi there,  Welcome to the Box Community!   I understand you are having trouble upgrading your Box account. This will require our Billing team to work directly with you so I went ahead and created a...

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• France
• February 22, 2021 20:44
• 0 votes

1. Community
2. Support Forum
3. excel wont save changes

Hi Drew,  Welcome to the Box Community! Can you further explain your workflow on how you open and edit your excel file? Are you editing the file using Office/ Excel online or with your MS excel des...

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• France
• February 22, 2021 20:42
• 0 votes

1. Community
2. Support Forum
3. ipad app uploads very frequently

Hi Zena,  Welcome to the Box Community! Office Online does not have a Save button so all changes are autosaved every 30s-60s and, unfortunately, this autosave feature cannot be turned off. Every ti...

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• France
• February 22, 2021 20:35
• 0 votes

1. Community
2. Support Forum
3. Groups: Cannot add new user to existing group?

Hi Peter,  Welcome to the Box Community! Have you tried this on another browser? I would also suggest to clear your browser's cache and then try adding new users in the group again, and see if it'l...

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• France
• February 22, 2021 20:26
• 0 votes

1. Community
2. Support Forum
3. How to view download history

Hi Larry,  Welcome to the Box Community! May we know what type of subscription are you in? File activity such as "downloads" is accessible on the files of accounts that are on Starter, Business, Bu...

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• France
• February 22, 2021 19:48
• Edited
• 0 votes

1. Community
2. Support Forum
3. Local IT Person here. Box Drive issues w/ Mojave.

Hi Dennis, Welcome to the Box Community! I'm sorry to hear about the trouble installing Box Drive on your Mac. If you are not able to submit a ticket when logged in to our support page, this can ha...

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• France
• February 22, 2021 19:42
• 0 votes

1. Community
2. Support Forum
3. O365 Sensitivity labelling

Hi Imiddleton, Welcome to the Box Community! Since the Sensitivity labelling is a functionality owned by Microsoft, and Box interacts with Office Apps by housing the file, sending it off to Microso...

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• France
• February 19, 2021 19:16
• Edited
• 0 votes