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1. Community
2. Support Forum
3. What IPTC field in a photo will appear in "Description"?

Hi Richard,  Welcome to the Box Community! This is expected for Box will not import and display the embedded IPTC caption/description along with the photo you uploaded. If this is something you wo...

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• France
• February 02, 2021 22:55
• 0 votes

1. Community
2. Support Forum
3. Disable popups on boxnote link

Hi Luis,  Welcome to the Box Community! For any product feature request or suggestions, we recommend you post your idea on pulse.box.com for more visibility. Our product team reviews all submissio...

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• France
• February 02, 2021 21:02
• 0 votes

1. Community
2. Support Forum
3. Total item count and retrieved item count doesn't match.

Hi Satishgarneni,  Welcome to the Box Community! Have you checked out this related article here, this may be related to the issue you encounter?  Storage Usage Or File Count In My Account Is Incor...

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• France
• February 02, 2021 20:34
• Edited
• 0 votes

1. Community
2. Support Forum
3. When exactly does Box Drive work on MacBook Air with M1 chip?

Hi Christopher,  Welcome to the Box Community! We will be releasing a Beta build of Box Drive that will be compatible with Apple's new devices using M1 chips. The Beta is planned in early this yea...

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• France
• March 25, 2021 22:44
• Edited
• 0 votes

1. Community
2. Support Forum
3. Collaboration Invites

Hi Dan,  Welcome to the Box Community! Unfortunately, we don't currently offer the feature you asked about Box's email domain. If this is something you would like to be able to do, I would highly r...

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• France
• February 01, 2021 21:33
• Edited
• 0 votes

1. Community
2. Support Forum
3. Error message: You don’t have any apps

Hi Heather,  Welcome to the Box Community! Would you mind providing more information on the issue or even share a screenshot? This will help out other members of the community to answer your questi...

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• France
• February 01, 2021 21:26
• 0 votes

1. Community
2. Support Forum
3. Using Enterprise account tried to access the download link

Hi Darshan,  Welcome to the Box Community! Did actually receive an invitation to collaborate in that File or folder where that file is located or are you accessing the file via Shared link? You wil...

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• France
• February 01, 2021 21:15
• 0 votes

1. Community
2. Support Forum
3. I would like to request a refund please

Hi Gleb,  Welcome to the Box Community! This will require Box Billing team to work directly with you. I've gone ahead and created a ticket for you so that an agent can help you in looking into this...

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• France
• February 01, 2021 20:51
• 0 votes

1. Community
2. Support Forum
3. Systemerweiterung von Box Drive für Apple M1 Chip

Hi Christopher,  Welcome to the Box Community! This community is primarily intended for English language speakers. If you are able to post your question in English, the community may be better able...

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• France
• February 01, 2021 16:58
• 0 votes

1. Community
2. Support Forum
3. Storage Usage In My Account Is Incorrect

Hi Angelika, Welcome to the Box Community! The next step will require you to contact Box Support to help you directly and reset your storage count. I've gone ahead and created a ticket for you so t...

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• France
• February 01, 2021 16:34
• 0 votes