France

1. Community
2. Support Forum
3. As a co-owner, I can not access a Box folder after the creator of the folder recently left IBM.

Hi Seong,  If that is the case, you'd need to contact the owner of the folder and request that you'd be granted access to the folder again. Best,

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• France
• January 28, 2021 19:42
• 0 votes

1. Community
2. Support Forum
3. limitations of folder and files names

Hi Deon,  Welcome to the Box Community! Have you checked out this article on miscellaneous Box Drive error notifications: Unsupported Name Some operating systems do not support item names containin...

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• France
• January 28, 2021 19:40
• Edited
• 0 votes

1. Community
2. Support Forum
3. Notifications don't work when office files are edited "online"

Hi Joanna,  Welcome to the Box Community! Email notifications are only sent out around certain actions explained here. Our system is not currently configured to notify users when someone is opening...

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• France
• January 28, 2021 19:28
• 0 votes

1. Community
2. Support Forum
3. As a co-owner, I can not access a Box folder after the creator of the folder recently left IBM.

Hi Seong, Welcome to the Box Community! You'd want to reach out to the Admin of the departed user to request access to the content you previous had access to. You'll need to check if the content of...

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• France
• January 28, 2021 19:43
• Edited
• 0 votes

1. Community
2. Support Forum
3. Bypass Password Expiration for FTPS

Hi Dana,  Welcome to the Box Community! Unfortunately, there is no way to exempt a managed account from the "Password Requirements" as this a company wide setting. If this is something you would li...

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• France
• January 28, 2021 19:08
• 0 votes

1. Community
2. Support Forum
3. Recent upgrade to 5.3 on IOS breaks box for EMM with intune

Hi there,  Welcome to the Box Community!   This would be something our Support team would like to investigate with you and may require specific account information.     It seems you already have an...

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• France
• January 27, 2021 22:26
• 0 votes

1. Community
2. Support Forum
3. thought box was supposed to store on cloud and not take up PC space?

Hi Davin, Welcome to the Box Community! Using Box Desktop applications such as Box Drive will take up storage on your computer. When you open a file in your "Box" folder, Box Drive downloads the fi...

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• France
• January 27, 2021 19:27
• 0 votes

1. Community
2. Support Forum
3. Cant Upgrade........

Hi Daewoost, Welcome to the Box Community! I understand you are having trouble upgrading your account. This will require our Billing team to work directly with you so I went ahead and created a tic...

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• France
• January 27, 2021 18:59
• -1 votes

1. Community
2. Support Forum
3. Need assistance with syncing a folder

Hi Rhonda,  Welcome to the Box Community! Did you follow the steps in this article to mark your folders in Box.com to sync to your Box Sync folder? https://support.box.com/hc/en-us/articles/3600441...

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• France
• January 27, 2021 18:56
• Edited
• 0 votes

1. Community
2. Support Forum
3. Macbook older version issue

Hi Matthew,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and cr...

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• France
• January 26, 2021 22:27
• 0 votes