France

1. Community
2. Support Forum
3. Excel and Powerpoint links

Hi Audrey,  Welcome to the Box Community!  This would be something our Support team would like to investigate with you and may require specific account information.   It seems you already have an o...

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• France
• December 08, 2020 20:55
• 0 votes

1. Community
2. Support Forum
3. 2FA for external users - for certain folders / greyed out security settings

Hi Arena,  Welcome to the Box Community! At present, there is no way to enable the 2FA for external users for specific files or folders. If this is something you would like to be able to do, I wou...

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• France
• December 08, 2020 20:56
• Edited
• 0 votes

1. Community
2. Support Forum
3. Had hundreds of files back to when i started with box in2014, now poof they gone. Help

Hi Ken,  Welcome to the Box Community! First off, do you own these files or are they collaborative owned by someone else? If a collaborative content that you do not own is missing from your Box acc...

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• France
• December 08, 2020 19:56
• 0 votes

1. Community
2. Support Forum
3. Excel online won't load and creates a new copy

Hi Eric,  Welcome to the Box Community! Have you tried using different browsers and try to open the file via office online again? Do you get the same error message? Upon doing some research, this l...

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• France
• December 08, 2020 19:49
• 0 votes

1. Community
2. Support Forum
3. How to hide "Recent" from Home page at all?

Hi Alexander,  Welcome to the Box Community!At present, there is no way to customize this feature, but I would like to clarify if the "Recent" you would like to hide are those you see when land on ...

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• France
• December 07, 2020 18:55
• 0 votes

1. Community
2. Support Forum
3. IPSs blocking box

Hi Tim,  Welcome to the Box Community! It appears this is known issue to Vodafone users and we traced it back to a Vodafone certificate problem. Here's a Twitter post about it a couple of years ago...

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• France
• December 07, 2020 18:46
• 0 votes

1. Community
2. Support Forum
3. Delete old corporate account, and create new account with same email.

Hi Eric,  Welcome to the Box Community! This seems like it might be an issue that requires some account specific information, so I've submitted a case to Box Support on your behalf. You should be r...

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• France
• December 07, 2020 18:39
• 0 votes

1. Community
2. Support Forum
3. Box Drive System Extension Failed to Load on Big Sur

Hi John,  Welcome to the Box Community! Kindly check out our response and answer on this issue in other thread related to your use case: https://support.box.com/hc/en-us/community/posts/36005132345...

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• France
• December 07, 2020 18:35
• 0 votes

1. Community
2. Support Forum
3. display size

Hi Soledad,  Welcome to the Box Community! Can you clarify where are you accessing Box and where it displays large fonts? Are you accessing Box via webapp (Box.com) or via Box Drive/ Box Sync app? ...

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• France
• December 07, 2020 18:31
• 0 votes

1. Community
2. Support Forum
3. How to set a specific folder to have SFTP access

Hi Todd,  Welcome to the Box Community! Box does not support active FTP or SFTP. You can either use FTP, FTPS, or FTPES. Furthermore, the purpose of FTP is for bulk migration of data in Box. FTP is...

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• France
• December 04, 2020 22:59
• Edited
• 0 votes