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1. Community
2. Support Forum
3. Cant edit and save MS Powerpoint docs from a shared folder

Hi Erick,  Welcome to the Box Community! To confirm, are you the only user seeing this issue with Powerpoint when using Box? The error you get when opening or trying to edit the file could be due t...

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• France
• October 30, 2020 23:05
• 0 votes

1. Community
2. Support Forum
3. I need access to an expired link

Hi Melissa,  Welcome to the Box Community! For added security, file owners can set a date after which Box automatically disables the Shared link. If a link you previous have access to has expired, ...

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• France
• October 30, 2020 20:24
• Edited
• 0 votes

1. Community
2. Support Forum
3. Help!! Uploaded Photos Missing

Hi Ross,  Welcome to the Box Community! You may encounter this error message if: image has been removed shared link access type of the file is restricted If the issue you encounter is due to the ...

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• France
• October 30, 2020 19:10
• Edited
• 0 votes

1. Community
2. Support Forum
3. Folder made in Box not showing up on Webpage of Chrome

Hi Vikrant,  Welcome to the Box Community! Are you logged in to the Web app in Chrome using the same Box account logged in on your Box Drive desktop app? You may have logged in using the wrong acco...

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• France
• October 30, 2020 19:02
• 0 votes

1. Community
2. Support Forum
3. Response to customer MSA guidelines

Hi Reid,  Welcome to the Box Community! For concerns or questions regarding your Service Agreement with Box, or compliance, I would suggest connecting with your assigned Account executive or Custom...

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• France
• October 30, 2020 18:57
• Edited
• 0 votes

1. Community
2. Support Forum
3. Can you make a one level up button for the mac client like windows explorer has.

Hi Jason, Welcome to the Box Community! We appreciate you sharing your use case here on how this functionality would be useful to you. If this is something you would like to see in Box Drive futur...

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• France
• October 30, 2020 15:38
• 0 votes

1. Community
2. Support Forum
3. Tagged items not appearing in search

Hi Alexis,  If things still don't function as expected, you may open ticket for this issue with our support department so they can help you investigate.  To find the available support channels for...

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• France
• October 28, 2020 19:16
• 0 votes

1. Community
2. Support Forum
3. Direct links to images/videos?

Hi Jeffrey,  Welcome to the Box Community! You can find the Direct link of an individual file in the "Shared link settings" when you create/ enable the Shared link for that specific file. You can f...

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• France
• October 28, 2020 19:11
• Edited
• 0 votes

1. Community
2. Support Forum
3. The plan cannot be upgraded and an error occurs.

Hi there,  Welcome to the Box Community!  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details. Thanks ...

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• France
• October 28, 2020 18:38
• 0 votes

1. Community
2. Support Forum
3. Storing one file in multiple folders

Hi Vi,  Welcome to the Box Community! You can Bookmark a file to achieve this and copy that bookmark in multiple folders in your Box. The user/s using the bookmark would have to have access to the ...

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• France
• October 27, 2020 18:24
• 0 votes