France

1. Community
2. Support Forum
3. Will Collections eventually work with Box Sync?

Hi Clange,  Welcome to the Box Community,  "Collections" is a feature that you may access on the New UI via the Box web application and it's not currently available via Box desktop applications suc...

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• France
• October 15, 2020 18:28
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• 0 votes

1. Community
2. Support Forum
3. How to access a file

Hi Sarika,  Welcome to the Box Community! When you receive a document via Box, it is usually in a form of either a "Shared link" or a Collaboration invitation and email notifications are sent. Did ...

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• France
• October 15, 2020 18:20
• 0 votes

1. Community
2. Support Forum
3. cannot find folder for class, that I was invited to.

Hi Alanna,  Welcome to the Box Community! To clarify, did you receive the invitation to the folder on the same email address that is associated with your Box account? In some cases that I've seen, ...

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• France
• October 14, 2020 20:54
• Edited
• 0 votes

1. Community
2. Support Forum
3. General Task vs Approval Task in a workflow

Hi Valerie,  Welcome to the Box Community! To explain the difference between a General task vs  Approval task, if you want the assignee merely to accept or reject the task -- for example, approving...

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• France
• October 14, 2020 20:47
• Edited
• 0 votes

1. Community
2. Support Forum
3. Downloaded files

Hi Jeff,  Welcome to the Box Community! Downloaded files from the Box webapp (Box.com) will be saved to your computer, typically in the default download location for the browser you use.  There are...

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• France
• October 14, 2020 20:27
• 0 votes

1. Community
2. Support Forum
3. offline access + tags in box drive (ios)

Hi there,  Welcome to the Box Community! This would be something our Box Support team would like to investigate with you and may require specific account information.  I've gone ahead and created a...

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• France
• October 14, 2020 20:20
• 0 votes

1. Community
2. Support Forum
3. "User name is invalid"

Hi there,  Welcome to the Box Community!  This would be something our Support team would like to investigate with you and may require specific account information.  It seems you already have an ope...

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• France
• October 14, 2020 18:43
• 0 votes

1. Community
2. Support Forum
3. change of business address

Hi Martin,  Welcome to the Box Community! It seems you already have a ticket for this request with our Billing department who updated your profile. For reference, for any request to update your bil...

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• France
• October 14, 2020 18:40
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• 0 votes

1. Community
2. Support Forum
3. Collaborators disappearing from managed / shared folders

Hi Mhyoung,  Welcome to the Box Community,  I've seen this happen in some cases where "Collaborator Auto-Expiration" is enabled.  Depending on your organization's Enterprise Settings, collaborators...

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• France
• October 14, 2020 18:35
• 0 votes

1. Community
2. Support Forum
3. Restore or Retrive a File Deleted by an External User

Hi David, Welcome to the Box Community! Does your organization own the deleted file?  Box stores files and folders you place in the trash for a certain period of time. That default period is 30 day...

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• France
• October 13, 2020 19:38
• 0 votes