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1. Community
2. Support Forum
3. Unable to disconnect Enterprise Account trial from production user

Hi there, Welcome to the Box Community!   This would be something our Support team would like to investigate with you and may require specific account information.    It seems you already have an o...

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• France
• September 28, 2020 19:25
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• 0 votes

1. Community
2. Support Forum
3. cancel

Hi Teresa,  Welcome to the Box Community! Are you looking to cancel your Box account? If yes, the steps in this article walks you through on how to cancel your Box account: Canceling Your Box Accou...

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• France
• September 25, 2020 22:51
• 0 votes

1. Community
2. Support Forum
3. Antivirus / Trend Micro exlusions?

Hi Norman,  Welcome to the Box Community! As I'm not quite familiar with the third party app you are using, I recommend reaching out to the support team of this app to get more insight on how the a...

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• France
• September 25, 2020 22:42
• Edited
• 0 votes

1. Community
2. Support Forum
3. Limitations on # of files in a folder

Hi there,  Welcome to the Box Community! You may experience slowness when managing and navigating to your folders. For admins, they may want to take a look at this article below or they may reach o...

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• France
• September 25, 2020 19:40
• 0 votes

1. Community
2. Support Forum
3. Wrong datacount is stopping me from uploading new files.

Hi Bente,  Welcome to the Box Community! Have you checked out this related article here?  Storage Usage Or File Count In My Account Is Incorrect I've gone ahead and created a ticket for you with ...

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• France
• September 24, 2020 20:38
• 0 votes

1. Community
2. Support Forum
3. Removing folder from box drive but not in box

Hi Nathan,  Welcome to the Box Community! Unfortunately, Box Drive does not offer the feature you asked to selectively choose specific content to sync to your Box account. Box Drive will always syn...

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• France
• September 24, 2020 20:34
• 0 votes

1. Community
2. Support Forum
3. Can I display folder name in File Request to Uploader

Hi there,  Welcome to the Box Community! You can edit your File request form to change the default title and use your Folder name instead. The default title is "Submit Files,” but you can use the n...

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• France
• September 24, 2020 19:50
• 0 votes

1. Community
2. Support Forum
3. Box for Netsuite

Hi there, Welcome to the Box Community!   I understand there's been issue with your NetSuite integration, we would usually advise that this be discussed with a tech support rep for further checking...

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• France
• September 24, 2020 19:32
• 0 votes

1. Community
2. Support Forum
3. Saving directly to Box

Hi Tracey,  Welcome to the Box Community! You can use Box Drive, with Box Drive you'll be able to save directly to box.com. To know more about this application, please check the following KB articl...

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• France
• September 24, 2020 14:32
• Edited
• 0 votes

1. Community
2. Support Forum
3. Single File Permissions

Hi Dominic,  Welcome to the Box Community!  At present, there is no way to customize the permissions you can set in Box and it will always follow the waterfall design. If this is something you woul...

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• France
• September 23, 2020 20:57
• 0 votes