France

1. Community
2. Support Forum
3. delete a recently saved version of a document

Hi Angela,  Welcome to the Box Community, I'm happy to help! For clarification, are you looking for the Version History of a file? If so, you may check out this article for information on Accessing...

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• France
• May 03, 2022 22:04
• Edited
• -1 votes

1. Community
2. Support Forum
3. Shortcuts on Box

Hi Brie, Welcome to the Box Community, I'm happy to help! Upon checking, it looks like 'Shortcuts' created via Windows Explorer or Finder is one of those items that is ignored and will not be synce...

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• France
• April 21, 2022 21:11
• -1 votes

1. Community
2. Support Forum
3. can't open a box link from another university

Hi David,  Welcome to the Box Community! It looks like the link is set to only allow "invited collaborators" with access. This means only people that have been invited to collaborate in that folder...

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• France
• April 20, 2022 20:28
• Edited
• -1 votes

1. Community
2. Support Forum
3. Not receiving collaboration email

Hi Devin,  Welcome to the Box Community! Has the affected user checked his spam/ junk or other email folder?  We have more troubleshooting tips you can find in this article: https://support.box.com...

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• France
• April 13, 2022 21:07
• -1 votes

1. Community
2. Support Forum
3. Box Drive has encountered a problem that requires you to manually reset Box Drive.

Hi there, Welcome to the Box Community, I'm happy to help! Can you uninstall, reboot and then re-install Box Drive from your computer? To uninstall Box Drive, please follow this article:https://su...

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• France
• April 12, 2022 20:12
• -1 votes

1. Community
2. Support Forum
3. Box folder is missing in file explorer

Hi Nitin,  Welcome to the Box Community!   This would be something Product Support team would like to investigate and may require specific account information. I see that you already have an open t...

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• France
• April 08, 2022 18:03
• 0 votes

1. Community
2. Support Forum
3. I don't have access to a specific Box folder. How to check who is the owner?

Hi Satyam,  Welcome to the Box Community! Can you try reaching out to your IT department or the person who sent you this link? You need to receive either a Shared link or an actual invitation to co...

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• France
• April 06, 2022 20:55
• Edited
• -1 votes

1. Community
2. Support Forum
3. Uninstalled Box Drive but Private/var files remain and cannot be deleted

Hi Kara,  Welcome to the Box Community! May I confirm, if you followed this article to uninstall Box Drive from your computer?: https://support.box.com/hc/en-us/articles/360044196293-Uninstalling-B...

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• France
• March 25, 2022 19:29
• -1 votes

1. Community
2. Support Forum
3. Increase Storage, not users

Hi Tony, Welcome to the Box Community! We're making sure that our Box plans are flexible depending in your needs, that's why we offer Business plans designed with unlimited storage. I do want to me...

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• France
• March 22, 2022 20:28
• Edited
• -1 votes

1. Community
2. Support Forum
3. Are Box Sign signatures legally binding in U.S.

Hi David,  Welcome to the Box Community! For information regarding the legality of Box Sign signatures for your use case, please reach out directly to your Account Executive. Thanks for reaching ou...

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• France
• March 18, 2022 20:47
• -1 votes