France

1. Community
2. Support Forum
3. How to fix: "Sync Files Failed: Folder Deleted on Sync"?

Hi Jordan,  Welcome to the Box Community!   To further help in looking and troubleshooting this issue, I've submitted a case to Box Support on your behalf.   You should be receiving an email confir...

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• France
• September 14, 2021 19:13
• -1 votes

1. Community
2. Support Forum
3. Box sync can not be deinstalled

Hi Yolanda,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and cre...

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• France
• September 09, 2021 18:31
• -1 votes

1. Community
2. Support Forum
3. Verification Email Fail

Hi Andrew,  Welcome to the Box Community! Have you tried to request for a password reset link? Once you have successfully changed your password and logged in to your account, that should also help ...

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• France
• August 25, 2021 20:25
• -1 votes

1. Community
2. Support Forum
3. files are not in sync

Hi Sumesh,  Welcome to the Box Community! Can you check if the Box desktop app you are using is running in the task manager/ activity monitor? Also, do you have stable network connection? Are you s...

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• France
• August 20, 2021 21:00
• 0 votes

1. Community
2. Support Forum
3. Going back to the previous page without starting all the way back at the top every time

Hi Patrick, Welcome to the Box Community! To make this a little easier for you, you can try sorting your files and folders by Name, Updated, or Size. You just need to click the appropriate header t...

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• France
• August 12, 2021 20:56
• -1 votes

1. Community
2. Support Forum
3. Sort and filter by tags

Hi Melissa,  Welcome to the Box Community! Box has a secure index for content much like the index in the back of a textbook. Every time a file or folder is changed, we add those words to the index ...

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• France
• August 06, 2021 21:04
• -1 votes

1. Community
2. Support Forum
3. Need help with resetting my box password. I am not receiving the reseting link. NEED HELP ASAP

Hi Ross,  Welcome to the Box Community! Have you already checked your spam/ junk folders to see if the Box password reset email is in there? If not, our team can help check to see if your email is ...

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• France
• August 05, 2021 21:29
• -1 votes

1. Community
2. Support Forum
3. Verification email

Hi there,  Welcome to the Box Community! Have you tried to request for a password reset link? Once you have successfully changed your password and logged in to your account, that should also help v...

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• France
• August 02, 2021 22:38
• -1 votes

1. Community
2. Support Forum
3. Windows 10 Box file delete has no OS recycle function

Hi Michael,  Welcome to the Box Community and thanks for sharing your use case here! It seems this behavior when deleting contents in Box Drive is expected due to these files are cache data so the ...

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• France
• July 29, 2021 21:30
• -1 votes

1. Community
2. Support Forum
3. How many files can I upload at one time

Hi Ric,  Welcome to the Box Community! The recommended number of files to upload to Box depends of the upload or migration method you will use: Drag and Drop: 1-100 files at a time Upload Folders...

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• France
• July 27, 2021 19:19
• Edited
• -1 votes