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1. Community
2. Support Forum
3. Box Drive Not Installing on Windows 11

Hi Chris,  This error usually happens when Box Drive crashes. Did your Windows update completed successfully, can you please check on your settings? Also, can I have you restart your computer and s...

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• France
• May 17, 2022 22:12
• -2 votes

1. Community
2. Support Forum
3. Linux desktop client as with Dropbox

Hi Michael,  It is currently not on our road map to support a Linux client for Box desktops apps at this time. If you would like to support this suggestion, you can add your vote and use case on th...

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• France
• April 27, 2022 22:30
• Edited
• -2 votes

1. Community
2. Support Forum
3. Unable to connect to Box

Hi Daniel,  Welcome to the Box Community! Can you follow the guidelines in this article to resolve this issue: https://support.box.com/hc/en-us/articles/360043696034-Box-Sync-Error-Unable-to-Connec...

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• France
• March 31, 2022 22:08
• -2 votes

1. Community
2. Support Forum
3. How to convert mobile share link to desktop site?

Hi Billy,  The Shared link may have been restricted only to certain group of users if it's not accessible to you. I would recommend reaching out the person who sent you this link and request to the...

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• France
• February 18, 2022 19:08
• -2 votes

1. Community
2. Support Forum
3. How to convert mobile share link to desktop site?

Hi Billy, Welcome to the Box Community! Have you tried to copy the link into your desktop web browser? If clicking the "Go to full site" option brings you to your "All files" page in Box.com, try t...

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• France
• February 16, 2022 20:29
• -2 votes

1. Community
2. Support Forum
3. how to sort files?

Hi Charles,  Welcome to the Box Community! Have you checked out this article on Sorting Files and Folders in Box? For numbered files that go into double digits (or higher), "0" must be used t...

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• France
• January 04, 2022 19:08
• -2 votes

1. Community
2. Support Forum
3. How can I change FPE mode to Kernel mode?

Hi Won,  Welcome to the Box Community! Have you checked out this article on Using Box Drive on macOS File Provider Extension (FPE) mode? Remaining in kernel mode If you're an enterprise user and ...

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• France
• December 30, 2021 18:11
• -2 votes

1. Community
2. Support Forum
3. InDesign and BOX Drive Issues

Hi Michael,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.  I've gone ahead and crea...

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• France
• December 06, 2021 22:57
• -2 votes

1. Community
2. Support Forum
3. Box Drive 'Folder' Icon No Longer Showing Up On Desktop

Hi Edgar,  Welcome to the Box Community! As you have probably noticed, there have been some changes in this latest version of Drive, and they are all outlined in the article Using Box Drive on macO...

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• France
• November 12, 2021 21:54
• -2 votes

1. Community
2. Support Forum
3. Box Drive in Mac Finder not copying files properly

Hi Walter,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.  I've gone ahead and creat...

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• France
• November 11, 2021 19:53
• -2 votes