France

1. Community
2. Support Forum
3. How to convert mobile share link to desktop site?

Hi Billy,  The Shared link may have been restricted only to certain group of users if it's not accessible to you. I would recommend reaching out the person who sent you this link and request to the...

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• France
• February 18, 2022 19:08
• -2 votes

1. Community
2. Support Forum
3. How to convert mobile share link to desktop site?

Hi Billy, Welcome to the Box Community! Have you tried to copy the link into your desktop web browser? If clicking the "Go to full site" option brings you to your "All files" page in Box.com, try t...

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• France
• February 16, 2022 20:29
• -2 votes

1. Community
2. Support Forum
3. how to sort files?

Hi Charles,  Welcome to the Box Community! Have you checked out this article on Sorting Files and Folders in Box? For numbered files that go into double digits (or higher), "0" must be used t...

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• France
• January 04, 2022 19:08
• -2 votes

1. Community
2. Support Forum
3. How can I change FPE mode to Kernel mode?

Hi Won,  Welcome to the Box Community! Have you checked out this article on Using Box Drive on macOS File Provider Extension (FPE) mode? Remaining in kernel mode If you're an enterprise user and ...

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• France
• December 30, 2021 18:11
• -2 votes

1. Community
2. Support Forum
3. InDesign and BOX Drive Issues

Hi Michael,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.  I've gone ahead and crea...

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• France
• December 06, 2021 22:57
• -2 votes

1. Community
2. Support Forum
3. Box Drive 'Folder' Icon No Longer Showing Up On Desktop

Hi Edgar,  Welcome to the Box Community! As you have probably noticed, there have been some changes in this latest version of Drive, and they are all outlined in the article Using Box Drive on macO...

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• France
• November 12, 2021 21:54
• -2 votes

1. Community
2. Support Forum
3. Box Drive in Mac Finder not copying files properly

Hi Walter,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.  I've gone ahead and creat...

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• France
• November 11, 2021 19:53
• -2 votes

1. Community
2. Support Forum
3. Storage limit not reached but can't upload files

Hi Katherine,  Welcome to the Box Community! Correct! If you are a Personal Lite Box user, you are allowed to store up to 10GB of contents into your Box. File uploads count towards the storage of w...

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• France
• October 29, 2021 18:43
• Edited
• -2 votes

1. Community
2. Support Forum
3. Box sorting used to default to "Updated" but now is alphabetical?

Hi Deanna,  Welcome to the Box Community! You can sort your files and folders by Name, Update Date, and Size. Simply click the appropriate header to sort. Unfortunately, there isn't a way to  to sa...

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• France
• October 06, 2021 20:06
• -2 votes

1. Community
2. Support Forum
3. Download speed

Hi Everyone,  Welcome to the Box Community!   I understand that you are experiencing slow download of your files in Box. This would be something our Box Support team would like to investigate with ...

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• France
• October 01, 2021 22:53
• -2 votes