InDesign and BOX Drive Issues

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4 comments

  • France

    Hi Michael, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information.  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 
     
    Please check your email for details and updates.
     
    Thanks for your patience!
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  • Michael liebergot

    Thank you.

    I'll keep an eye out for any support emails.

    So far I haven't received anything.

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  • Michael liebergot

    France, has a ticket been submitted to tech support.

    As I still have not received confirmation of a work order ticket.

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  • Seth McGinnis

    Michael,

    My team's INDD crashes intensified around the same time as yours. Now I can't even perform one function and save without InDesign crashing. The only reliable workaround is to package the file to my local drive and save to Box after I'm done. Embedding graphics instead of keeping the links live also helps. My IT department also suggests these stopgap measures. Neither of these workarounds is a viable workflow because the inevitable versioning fiascoes that will happen with multiplying files being saved on several local computers. 

    My Box tech said they've been trying to work with Adobe on this issue, but has failed to supply any actual findings or discussions. 

    I have a feeling there was a change in protocol at Box a few months ago, and all of us Adobe users are suffering because of it. 

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