France

1. Community
2. Support Forum
3. Relay issue-cannot send notification to external email

Hi Anthony,  Welcome to the Box Community, I'm happy to help! Can you please remove the collaborator from the folder and then re-invite the user and see if that helps resolve this issue for your? T...

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• France
• November 14, 2022 19:55
• Edited
• 0 votes

1. Community
2. Support Forum
3. Folder-Level "Custom Terms of Service"?

Hi Patrick,  Welcome to the Box Community, I'm happy to help! At the moment, Box Custom Terms of Service is account wide and cannot be applied to specific folders. Admins can only specify if the To...

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• France
• November 14, 2022 16:27
• 0 votes

1. Community
2. Support Forum
3. Running out of space

Hi Mary,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect I've...

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• France
• November 14, 2022 16:10
• 0 votes

1. Community
2. Support Forum
3. Does Box have "zero knowledge"

Hi Todd,  Welcome to the Box Community, I'm happy to help! Content uploaded to Box - from a single user with a Personal account to our largest Enterprise accounts - is encrypted in transit when sen...

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• France
• November 14, 2022 14:58
• 0 votes

1. Community
2. Support Forum
3. Storage amount inaccurate

Hi Wilson,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect I'...

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• France
• November 14, 2022 14:56
• 0 votes

1. Community
2. Support Forum
3. Storage amount inaccurate

Hi Lindsay,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect I...

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• France
• November 14, 2022 14:48
• 0 votes

1. Community
2. Support Forum
3. Box account validating request

Hi there,  Welcome to the Box Community, I'm happy to help! I've checked your account, and it is already verified and is active. If you are having issue logging in to your Box account, please try r...

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• France
• November 14, 2022 14:47
• 0 votes

1. Community
2. Support Forum
3. Confidential folder I didn't create

Hi Confidential,  Welcome to the Box Community, I'm happy to help! It sounds like you may have been invited to folder that has been marked confidential.  It also looks like you are part of an organ...

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• France
• November 14, 2022 14:41
• Edited
• 0 votes

1. Community
2. Support Forum
3. Incorrect storage usage or number of files in My Account

Hi there,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect I'v...

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• France
• November 14, 2022 14:37
• 0 votes

1. Community
2. Support Forum
3. incorrect space used - need help

Hi Doreen,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect I'...

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• France
• November 14, 2022 14:36
• 0 votes