France

1. Community
2. Support Forum
3. Authenticator App

Hi Tiffany,  Welcome to the Box Community, I'm happy to help! I'm sorry to hear that your colleague is having issue with his logins to Box. To assist on this, can you please have the affected user ...

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• France
• November 11, 2022 20:24
• 0 votes

1. Community
2. Support Forum
3. How do I get help with my Box acct!?

Hi Todd,  Thanks for responding back. When you log in and select "Contact Support" from the top-navigation menu you will see the different options for contacting the Box Product Support team. These...

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• France
• November 11, 2022 16:31
• 0 votes

1. Community
2. Support Forum
3. Unsubscribe me please

Hi Steve,  Welcome to the Box Community, I'm happy to help! I went ahead and submitted a ticket on your behalf to privacy@box.com regarding your unsubscribe request. Kindly check your email for det...

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• France
• November 11, 2022 15:11
• 0 votes

1. Community
2. Support Forum
3. How do I get help with my Box acct!?

Hi Todd,  Welcome to the Box Community, I'm happy to help! I understand that you have a few questions about your account before upgrading. If these questions are related to your account type, featu...

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• France
• November 11, 2022 14:49
• 0 votes

1. Community
2. Support Forum
3. Quota for storage incorrectly shown

Hi Mat,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect I've ...

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• France
• November 11, 2022 14:44
• 0 votes

1. Community
2. Support Forum
3. Box Drive - macOS & m1

Hi Nigel,  Welcome to the Box Community, I'm happy to help! Currently Box Drive is built for Intel processor and tested and supported on Native Apple Silicon. We are actively working on native Appl...

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• France
• November 10, 2022 21:03
• 0 votes

1. Community
2. Support Forum
3. User password reset failure

Hi Quintin,  Welcome to the Box Community, I'm happy to help! I'm sorry to hear that your colleague is having issue with his logins to Box. To assist on this, can you please have the affected user ...

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• France
• November 10, 2022 20:14
• 0 votes

1. Community
2. Support Forum
3. Unable to open and download documents in Box

Hi Sokhna,  Welcome to the Box Community, I'm happy to help! If you are encountering problems downloading files from your Box account, we recommend you try Updating your browser to the latest vers...

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• France
• November 10, 2022 18:27
• 0 votes

1. Community
2. Support Forum
3. Failing to upload all selected files

Hi Drew,  Welcome to the Box Community, I'm happy to help! Can you try to re-upload the other four files that did not make it to Box on your initial attempt? In some cases, if you are unable to upl...

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• France
• November 10, 2022 18:00
• 0 votes

1. Community
2. Support Forum
3. This application cannot be used because it is not allowed by your Box administrator.

Hi there,  Welcome to the Box Community, I'm happy to help! Please be advised that the Box Integration with Office desktop applications is only available for computers running Windows, and currentl...

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• France
• November 10, 2022 17:30
• 0 votes