France

1. Community
2. Support Forum
3. How to recover deleted files

Hi Dana,  Welcome to the Box Community! When a content is deleted, please be advised that only the owner or the person who deleted the content will have the option to recover the content via Trash....

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• France
• April 01, 2022 20:08
• 1 vote

1. Community
2. Support Forum
3. How to prevent browser access from personal devices?

Hi JL,  Welcome to the Box Community! I understand that you would like to prevent your managed users from logging into Box applications using their personal devices, and yes, there are additional s...

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• France
• March 28, 2022 20:53
• Edited
• 1 vote

1. Community
2. Support Forum
3. Open with Microsoft applications not working

Hi All, Thanks for reaching out and welcome to the Community! Can you please check your App gallery while logged in to your Box and confirm if Box Edit application is added in your individual accou...

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• France
• March 18, 2022 20:16
• Edited
• 1 vote

1. Community
2. Support Forum
3. Welcome to Box

Hi there,  Welcome to the Box Community! You need click the "Continue" option to proceed and finish the tutorial walk through on getting started with Box and once finished, you should be able to se...

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• France
• March 10, 2022 20:42
• 1 vote

1. Community
2. Support Forum
3. Change ownership

Hi Everyone,  Welcome to the Box Community! To Anders, please be advised that only owners have the capability to change ownership of their folders, if this user is part of a Business or Enterprise ...

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• France
• March 04, 2022 20:36
• Edited
• 1 vote

1. Community
2. Support Forum
3. Box Drive + Monterey OS

Hi Everyone,  Box Drive works on macOS 12 and however Custom Mount Location feature will no longer be supported. You can check out this article to learn more on the new user experience and how to u...

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• France
• February 16, 2022 19:22
• 1 vote

1. Community
2. Support Forum
3. two box profiles with same email address - missing files

Hi there,  Welcome to the Box Community! We saw that this issue is already being addressed via a ticket with support. Please continue working with the support representative helping on looking into...

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• France
• February 07, 2022 19:47
• 0 votes

1. Community
2. Support Forum
3. Authenticator won't load QR code

Glad to hear that it worked, Ben! Thanks again for reaching out and have an awesome weekend.

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• France
• February 04, 2022 22:33
• Edited
• 1 vote

1. Community
2. Support Forum
3. Updater and Uninstaller requesting older version .msi file

Hi Leandro,  Welcome to the Box Community! I'm sorry to hear that you are having issue installing Box Drive in your computer. Can you try this Microsoft fix it tool to uninstall and reinstall Box d...

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• France
• February 02, 2022 20:33
• Edited
• 1 vote

1. Community
2. Support Forum
3. Cleaning up old user data - specifically removing collaborators

Hi trflesher,  This might be possible via Box API. I recommend posting your asks on our Platform and Developer forum, our members and experts might be able to provide some examples and more details...

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• France
• January 13, 2022 21:17
• 1 vote