France

1. Community
2. Support Forum
3. Bulk Edit User Status to Cannot delete & Edit

Hi Tom,  Welcome to the Box Community, I'm happy to help! Upon checking,  editing user's status is current not supported with the Bulk edit feature in the Admin console, but this might be possible ...

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• France
• October 21, 2022 17:52
• 0 votes

1. Community
2. Support Forum
3. Incorrect storage amount

Hi Ishii,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect I'v...

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• France
• October 21, 2022 17:47
• Edited
• 0 votes

1. Community
2. Support Forum
3. Hello, i forgot 2FA things.

Hi Woosuk,  Welcome to the Box Community, I'm happy to help! Resetting your 2FA will require some account specific information, so I've submitted a case to Box Support on your behalf. Kindly check ...

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• France
• October 21, 2022 17:44
• 0 votes

1. Community
2. Support Forum
3. Lack of support = dropping subscription

Hi Steve,  Welcome to the Box Community, I'm happy to help! First off, let me sincerely apologize for the frustration on trying to get support on the issue you reported, I completely understand whe...

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• France
• October 21, 2022 17:40
• Edited
• 0 votes

1. Community
2. Support Forum
3. Expired Password - No Access to Email

Hi there,  Welcome to the Box Community, I'm happy to help! If you can’t access the email address associated with your Box account, we recommend either reaching out to your email service provider (...

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• France
• October 21, 2022 17:26
• 0 votes

1. Community
2. Support Forum
3. Box Sign, Multiple Versions?

Hi John,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team can look into and may require specific account information.  I've gone ahead and created ...

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• France
• October 21, 2022 17:23
• 0 votes

1. Community
2. Support Forum
3. Problem with search

Hi Sergio,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've ...

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• France
• October 20, 2022 20:37
• 0 votes

1. Community
2. Support Forum
3. Incorrect storage amount

Hi Rodrigo,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect I...

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• France
• October 20, 2022 20:31
• 0 votes

1. Community
2. Support Forum
3. Box Drive Says I Need To Manually Reset - Still Not Working

Hi Danielle,  Welcome to the Box Community, I'm happy to help! To confirm, did you follow the complete steps provided in this article to manually reset Box Drive on your device? If you have but co...

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• France
• October 20, 2022 20:28
• Edited
• 0 votes

1. Community
2. Support Forum
3. Adding folder for User

Hi Troy,  Welcome to the Box Community, I'm happy to help! If you would like to create personal folders for your users, as an Admin, there are some Admin tools that you can help you do this on beha...

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• France
• October 20, 2022 20:20
• 0 votes