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1. Community
2. Support Forum
3. I do not see the download icon

Hi Salih,  Welcome to the Box Community, I'm happy to help! Downloads on shared links thru Box can be enabled or disabled by the owner of the link. Please reach out to the owner of shared link of f...

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• France
• October 14, 2022 19:01
• 0 votes

1. Community
2. Support Forum
3. storage limit

Hi Julie,  Welcome to the Box Community, I'm happy to help! If you need more storage for your Box, you will need to reach out to your Box Admin to assign a new value. They may edit and increase man...

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• France
• October 14, 2022 18:57
• Edited
• 0 votes

1. Community
2. Support Forum
3. How to set pdf files to open on Acrobat Reader

Hi Niya,  Welcome to the Box Community, I'm happy to help! Unfortunately, we don't currently offer the feature you asked about.  If this is something you would like to be able to do, I would highly...

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• France
• October 14, 2022 18:50
• 0 votes

1. Community
2. Support Forum
3. Troubles with Box informatio

Hi Carlos, Welcome to the Box Community, I'm happy to help! To clarify the issue you mentioned, did you mean you lost access to content in your Box account? Are you the owner of those contents or a...

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• France
• October 14, 2022 18:41
• 0 votes

1. Community
2. Support Forum
3. Box Drive search utility keeps defaulting to a Box shortcut location and returns no results

Hi Erik,  Welcome to the Box Community, I'm happy to help! To confirm, are you using windows search tools such as Cortana or File Explorer to search within Box Drive? If yes, this would expected be...

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• France
• October 14, 2022 18:38
• 0 votes

1. Community
2. Support Forum
3. Migration to Amazon Corporate Enterprise instance needed

Hi Kong Yi,  Welcome to the Box Community, I'm happy to help! I checked your profile and I see that your email is linked to a Personal Free Box account. If you need to migrate your Personal account...

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• France
• October 13, 2022 22:56
• 0 votes

1. Community
2. Support Forum
3. Account used space is maximum (10GB)

Hey, Marc! Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect I'v...

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• France
• October 13, 2022 22:44
• 0 votes

1. Community
2. Support Forum
3. Unable to procees billing

Hi TUV,  Welcome to the Box Community, I'm happy to help! If you are trying to upgrade your account but unable to process payment, please reach out to Box billing team for further assistance. To co...

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• France
• October 13, 2022 22:43
• 0 votes

1. Community
2. Support Forum
3. Please add Password Protection as a FREE feature

Hi Davide,  Welcome to the Box Community, I'm happy to help! For any product feature request or suggestions, we recommend you post your idea on pulse.box.com for more visibility. Our product team r...

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• France
• October 13, 2022 22:41
• 0 votes

1. Community
2. Support Forum
3. Box drive Installation Error

Hi Jon,  Welcome to the Box Community, I'm happy to help! Please be advised that the option to submit a 'support ticket' is only available to all Box paid subscription. If you are a Personal lite u...

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• France
• October 13, 2022 19:38
• 0 votes