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1. Community
2. Support Forum
3. Not Receiving Reset Password Email After Many Attempts

Hi Lorie,  Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Support on your behalf. Kindly check your email for...

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• France
• October 06, 2022 18:21
• 0 votes

1. Community
2. Support Forum
3. computer with virus contaminated the information stored in box

Hi there,  Welcome to the Box Community, I'm happy to help! If you have not already, we recommend that you quit any active Box applications and scan your system for malware. Ransomware can impact c...

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• France
• October 06, 2022 18:18
• 0 votes

1. Community
2. Support Forum
3. Box does not accept my phone number

Hi Lorie,  Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Support on your behalf. Kindly check your email for...

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• France
• October 06, 2022 18:08
• 0 votes

1. Community
2. Support Forum
3. Box Drive on Monterey - redundant storage in application support and cloud storage?

Hi Andreas,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've...

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• France
• October 05, 2022 21:00
• 0 votes

1. Community
2. Support Forum
3. storage size incorrect

Hi Robert,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect I'...

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• France
• October 05, 2022 20:58
• 0 votes

1. Community
2. Support Forum
3. There was an error processing your request.

Hi Alana,  Welcome to the Box Community, I'm happy to help! I understand that you encountered an error when trying to upgrade your account. To assist on this, please go ahead and send an email to b...

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• France
• October 05, 2022 20:56
• 0 votes

1. Community
2. Support Forum
3. Unable to Connect to BoxSync and BoxDrive

Hi there,  Welcome to the Box Community, I'm happy to help! I understand that you are having issue connecting to Box via Box Sync and Box Drive. First off, it looks like you have both Box Drive and...

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• France
• October 05, 2022 17:50
• Edited
• 0 votes

1. Community
2. Support Forum
3. Users Can't Share Folders

Hi Wendy,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team can look into and may require specific account information, so I've gone ahead and creat...

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• France
• October 05, 2022 17:35
• 0 votes

1. Community
2. Support Forum
3. After Upgrading not able to see my old files

Hi M Marwan,  Welcome to the Box Community! I understand that your files disappeared after upgrading your Box account, I'm happy to help address this.Please be advised that during an account upgrad...

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• France
• October 05, 2022 17:32
• 0 votes

1. Community
2. Support Forum
3. Box fold issue

Hi Muhammed,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I'v...

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• France
• October 05, 2022 17:28
• 0 votes